Need help with changing account email with typo (since I can't receive email on it).

Question

Downloaded app, typed incorrect email and I need to access. Never had opportunity to even create a password.  I also opened a free account with working address, but original one will start charging monthly and I can't cancel since I can't access the account.  Any help or guidance on how to deal with this?

Megan · Answer

Hi there, @JojoCo, welcome to our Community!

I'd also suggest what @Mark already suggested.

If you open an incognito or private window, where you aren't logged into any Dropbox account, you can submit a ticket via this support page.

Once you've sent your request, feel free to send me the ticket number, in order for me to locate it on my end. Having said all that, if you come across an issue, I'll be more than happy to reach out to you instead.

Let me know more!

Mark · Answer

You need to log a ticket at www.dropbox.com/get_help and ask if they can stop future payments for you.