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"We’ve interrupted your sharing activity because you tried to share a file that may contain malware"

chilltill

Received the above warning on 23 May and removed the affected file. However, my file sharing is still restricted. Please review my account and provide instruction to remove the restriction or next steps.

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Accepted answers

Jay

Hi @chilltill, thanks for the info.

If this was the first time it has occurred on your account, then the pausing of shared links would be removed 24 hours later from your account.

Any subsequent times that your sharing is paused, the time would increase to 48 hours, then 96 hours, and so on. It sounds like this account might already have had the same issue a few times with shared links, which is why the links haven't been unpaused.

I would recommend waiting another 24 hours to see if the shared links would resume their normal function.

If the issue still persists then, please let us know.

All comments

Nancy

Hey @chilltill, thanks for posting this here.

Have you received any emails regarding this error at your Dropbox email address? If you’ve already checked your inbox, please also have a look at your spam folder.

I’d like us to double check whether you’ve received an email with instructions on how to resolve the issue.

Keep me updated.

chilltill

I have not received an email with instructions on how to resolve this issue.

Nancy

Thanks for double checking! Is this the first time you're encountering this issue on your Dropbox account, or has your sharing activity been interrupted in the past, as well?

chilltill

First time

Jay

Hi @chilltill, thanks for the info.

If this was the first time it has occurred on your account, then the pausing of shared links would be removed 24 hours later from your account.

I would recommend waiting another 24 hours to see if the shared links would resume their normal function.

If the issue still persists then, please let us know.

Megan

Hey there, @chilltill!

A quick follow-up to our last message! Let us know if you still need assistance or if everything is working as expected.

chilltill

Greetings, I waited an entire week to let the system reset and my issue has been resolved. Thank you 🙏🏾

chilltill

Greetings, after waiting an entire week for the account to correct itself, I still had to reshare all of my links to get them to work. I also identified and removed the affected file. Thank you for your assistance.

Jay

Hi @chilltill, we're glad to hear that you were able to resolve the issue with your shared links.

If there's anything else we can assist with, feel free to reply back here.

Enjoy your week ahead!

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