Received the above warning on 23 May and removed the affected file. However, my file sharing is still restricted. Please review my account and provide instruction to remove the restriction or next steps.
Hey @chilltill, thanks for posting this here. Have you received any emails regarding this error at your Dropbox email address? If you’ve already checked your inbox, please also have a look at your spam folder. I’d like us to double check whether you’ve received an email with instructions on how to resolve the issue. Keep me updated.
I have not received an email with instructions on how to resolve this issue.
Thanks for double checking! Is this the first time you're encountering this issue on your Dropbox account, or has your sharing activity been interrupted in the past, as well?
First time
Hi @chilltill, thanks for the info.
If this was the first time it has occurred on your account, then the pausing of shared links would be removed 24 hours later from your account.
Any subsequent times that your sharing is paused, the time would increase to 48 hours, then 96 hours, and so on. It sounds like this account might already have had the same issue a few times with shared links, which is why the links haven't been unpaused.
I would recommend waiting another 24 hours to see if the shared links would resume their normal function.
If the issue still persists then, please let us know.
