Cannot share links due to "We’ve interrupted your sharing activity" error message

Question

Good day,

Out of nowhere, my shared links are not accessible anymore and upon logging into my account, I found the following error while trying to share anything "We’ve interrupted your sharing activity. For details or to contact support, read our help center support."

I had a similar false-positive error message about 3 years ago that was fixed relatively quickly, as nothing was wrong with a couple of small files that I'm hosting and recently I've been getting this error message again. Nothing has been changed or uploaded in the past years so I am not sure why this error is popping up right now.

I would say the most annoying part is that there was no email notification whatsoever when this happened this time either. In fact, there is no notification when you log in to your Dropbox account either and you won't even notice it unless you click the share button.

Would appreciate some help with this matter, thank you.

GSBox · Answer

Hello,

I couldn't tell you when, because there was never a notification. Today I noticed the download link was broken, so I assume it happened in the past several days, as I was able to access the shared links just fine about a week ago or somewhere at the beginning of the month.

None of the files breaks the ToS as I have been using the same files for the past several years and no new files have been uploaded recently either.

Megan · Answer

Hey there, @GSBox, welcome to our Community!

It sounds like access to your sharing was paused on your account. Based on what you mentioned, this isn't the first time it happens.

Have you checked this article to see if any of the files you're trying to share, or have already shared, breaches the Terms of Service? You can also take a look here for more info.

Since when have you been receiving this message on your account?

In any case I just created a ticket on my end for you, in order for us to investigate further.

Thanks!