I cannot create a new Dropbox account with an older email address

Question

Existing Dropbox account was under a work email; shifted this across to personal email (needed to secure content immediately), with a view of opening a second account under the work email at a later date.

Am now at that later date, but Dropbox will not allow a new account using my name and work email, and defaults back to the existing personal account.

It shouldn't be that hard to have two accounts under the one name, if using two different emails as login.

Hannah · Answer

Thanks for the update here, that does sound a bit unusual.

Is it possible that the email change wasn't successful? If you log in to your original account and go to your settings, do you see that you're using the work email address or the personal one?

And if you use your work email to log in and click on "forgot password", are you getting the "forgot password" email to that address?

idlecompass · Answer

When trying to create a new Dropbox account, I go to 'sign up' and enter a work email; rather than then asking to create a password, the pop-up box 'welcome back' appears, prompting me to use old password previously paired to this login.

If it makes any difference, I am using a mac.

Megan · Answer

Hey @idlecompass, let me jump in here too!

When you say it defaults back to your personal account, could you clarify what you mean?

Are you trying to sign in or create a brand-new account with your work email? Specifically, when you sign in with your work credentials, does the website redirect you to your personal one?