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Unable to Share Files – Account Sharing Activity Suspended

Hello,

I’m currently experiencing an issue with my Dropbox account. Whenever I try to generate or copy a sharing link for one of my files, I receive the following message:

“We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy.”

I’m not sure what exactly caused this restriction, as I believe I have been using Dropbox normally and within acceptable limits.

Could you please clarify:

What might have triggered this suspension?
Whether this restriction is temporary or permanent?
What steps I can take to resolve the issue and restore my sharing ability?

I would really appreciate any guidance on how to fix this.

Thank you in advance.

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Accepted answers

Megan

Hi there @MesterPerfect, let's jump right into this!

It sounds like access to your sharing was paused on your account. If this is the first time it happens, you'll be able to share files again after 24 hours, so the issue should resolve itself.

Have you checked this article to see if any of the files you're trying to share, or have already shared, breaches the Terms of Service? You can also take a look here for more info.

Since when have you been receiving this message on your account?

In any case I just created a ticket on my end for you, in order for us to investigate further.

Thanks!

All comments

Megan

Hi there @MesterPerfect, let's jump right into this!

It sounds like access to your sharing was paused on your account. If this is the first time it happens, you'll be able to share files again after 24 hours, so the issue should resolve itself.

Have you checked this article to see if any of the files you're trying to share, or have already shared, breaches the Terms of Service? You can also take a look here for more info.

Since when have you been receiving this message on your account?

In any case I just created a ticket on my end for you, in order for us to investigate further.

Thanks!

MesterPerfect

Hi Megan,

Thank you for your support and for creating the ticket.

I’d like to confirm that the issue has now been resolved after contacting the support team. It appears that my files were mistakenly flagged by the automated scanning system, and the restriction on my sharing activity has been lifted.

Everything is working normally again, and I’m able to generate and share links without any problems.

I appreciate your help and follow-up on this!

Best regards,
MesterPerfect

Walter

Thanks for keeping us in the loop on this @MesterPerfect - much appreciated.

I'm happy to hear you're back up and running and please feel free to let us know if anything else comes up in the future.

Have a lovely weekend!