Child Item

Audio is being transcribed in wrong language.

Device
Lenovo ThinkPad X1 Carbon Gen 9
Operating System/Browser
Windows 11 / Firefox
Dropbox App Version/Browser Version
Browser Version

Issue:

I have been using the transcription feature for audio files for a while now for work to make first transcriptions of interviews. Usually no issue. Now Dropbox is transcribing an audio file in English (there might be one or two words in Afrikaans here and there but over 90% of the content is English) into a seemingly slavic language, probably polish, for some reason and there seems to be no feature to tell Dropbox to change the transcription language.
I saw some older, closed threads where people had the same issue with video transcripts but there it seemed to have been triggered by where they were based. My case is doubly strange, as the file is in English and I am based and currently using the feature from Switzerland. I checked and my VPN is not active and was not active at the time of transcribing.
Any fixes known?

Thanks

Find more posts tagged with

Web

Preview

Comments

Megan

Hi there, @Smaranzky, welcome to our Community!

Do you notice this type of behavior with all of your videos, or just some of them?

Can you use an entirely different browser, or incognito tab in order to see if the behavior remains the same there?

While you're at it, please make sure you clear the cache of the current browser, or disable any possible plugins, and check if there are any pending updates to be installed on your browser.

Lastly, could you please try moving the file to another folder before regenerating the transcript in question?

Keep me posted, and we'll take it from there!

Nancy

Hey @Smaranzky, just checking to see if you’re still having trouble with this.

If you are, please send us the details Megan asked for previously.

Smaranzky

Hello Nancy and Megan

Apologies for the belated reply.
I tried all suggestions made above (different browse, incognito tab, disabling plugins and deleting cache) and unfortunately the problem persists.

However, I have double-checked and it seems to only be the case for this one specific audio-file. All other audio files I have on which I use the Transcription function are being transcribed in their correct respective language (mostly in English).

I have fortunately access to other transcription tools that I can use for this one file, so should the problem remain contained to this one file it shouldn't be a big issue. Should the problem pop-up with other files I haven't checked yet, I would jump on this thread again with an update. For now however the majority of transcriptions seem to work.

Thanks

Megan

Hey @Smaranzky, thanks for the heads up!

If the issue remains let me know, and I'll be more than happy to reach out via email in order for us to investigate further.

Thanks a bunch. Give me a shout if you need anything else.