Child Item

I sent a "File Request" to a free account, but the person can't send me large files.

I have a 2TB Pro plan, and I'm sending a "File Request" to a friend which has a free account, but he still can't upload files larger than 2GB in that shared link. And even then, that goes against his free quota. What am I doing wrong? How can I have him upload larger than 2GB files at once against my quota, not his?

Thanks,
Greg

Find more posts tagged with

Upload

File Requests

Accepted answers

Megan

Hey @GregMasters, thanks for writing back to me!

They're limited to 2GB max, and the content shouldn't count against their own quota, that's correct.

If you need something else, please let me know and I will be more than happy to help every step of the way.

All comments

Megan

Hey @GregMasters, welcome to our Community!

A person uploading content to a file request does not need to have a Dropbox account, and even if they do the content shouldn't be utilizing his own quota.

These contributed files will use quota in your account and will contribute to your bandwidth limit for shared links. This is because once the files are submitted they are saved to your folder in your Dropbox account.

Keep in mind that since you're on a Dropbox Plus plan with 2TB, submitters can upload files up to 2 GB each.

Can you confirm the subscription you're using by visiting this page? Also, were these the steps you followed in order to send your file request?

As a test: you can ask your friend to sign out of their Dropbox account, and try to send you files smaller than 2GB to see if they succeed.

Let me know more, and we'll take it from there!

GregMasters

Ah yes, I have a "Plus" not the "Pro"; and yes, those were the steps I followed.

So, that means they are limited to 2GB max file size, right?
But, that shouldn't count against their quota, correct?

I'll ask them to check again, without login first to their free DB account.

Thanks for the quick reply!

Megan

Hey @GregMasters, thanks for writing back to me!

They're limited to 2GB max, and the content shouldn't count against their own quota, that's correct.

If you need something else, please let me know and I will be more than happy to help every step of the way.

kengi1468

Just started following this and am having a similar problem. So how then, can my client send me a file that is 10gb, and they don't have a dropbox account? I have dropbox plus.

Walter

This would depend on the Dropbox plan you're on at the moment kengi1468.

For example, Dropbox Basic, Plus, and Family customers can request files up to 2 GB. You can see more information in this help center article.

Let us know if you have any follow up questions.

kengi1468

Hi Walter. I have dropbox plus. How can my client send files over 5gb to my account? They don't have dropbox nor do they want it.

Mark

kengi1468 wrote:
How can my client send files over 5gb to my account?

You need to upgrade to Dropbox Professional.

https://help.dropbox.com/share/create-file-request