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Dropbox website is stuck loading when I try to login.

I have exactly the same problem as described in this thread.

https://www.dropboxforum.com/discussions/101001020/dropbox-website-is-stuck-loading-when-i-try-to-login/786004

However, I didn’t find a solution there.
Could you please tell me how to log into my account on a new device?
Why does the authorization work without any issues on one device but get stuck on another?

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K14M

I’m afraid you may have missed this detail in my previous message: I’ve installed a clean system. The only third‑party application on this device is the Dropbox client — I’ve only installed Windows and downloaded Dropbox, and haven’t done anything else.

Furthermore, I installed a VPN and successfully authenticated using it. Could you please clarify the reason for this? Is Dropbox blocking authentication servers for certain regions?

All comments

K14M

Here’s what’s happening with me: there’s an infinite loading loop.

Megan

Hey there, @K14M, let's jump right into this!

Can you please let me know how long this has been happening for?

Could you also confirm that you've already tried another browser, clearing your cache or an incognito window and you're still noticing the same behavior?

I’d also suggest that you make sure your browser is up-to-date, and you can also try disabling any browser plugins. The issue you're experiencing may be the result of a security setting or a plugin that you have installed on your browser.

Let me know more, and we'll take it from there!

K14M

All of this is happening on a completely fresh installation of Windows 11, using the Edge browser. I haven’t had a chance to install any other programs on this system yet. Naturally, there are no extensions either. The same issue occurs in Incognito mode.

Megan

Hey @K14M!

To confirm, Google Chrome or any other supported browser works?

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? If so, then could you try temporarily disabling them to see if this helps?

Lastly, can you flush the DNS cache on one of the affected devices as the next step, reboot your router, and disconnect/reconnect to the network you're using on that device?

These are the steps I found online:

Click the Start button.
Click All Programs > Accessories.
Select Command Prompt.
In the command prompt window, type ipconfig /flushdns.
Press Enter.
You should see a message confirming that the DNS Resolver Cache was successfully flushed

K14M

Furthermore, I installed a VPN and successfully authenticated using it. Could you please clarify the reason for this? Is Dropbox blocking authentication servers for certain regions?

Walter

Only the ones mentioned in this help center article at this time @K14M. If you're based in those areas, there might be an issue with using our services in which case the VPN would be the only way to go.

Let us know of any updates!

K14M

That’s all well and good, but I’m not located in Crimea, North Korea, or Syria.

Walter

I see, thanks for the clarification @K14M. Have you had the chance to install and try another browser from the supported ones yet?

K14M

What does the article say? Here’s a quote: “Paper works best in the latest two versions of the following browsers:

Chrome
Firefox
Microsoft Edge
Safari.”

Which browser is set as default in Windows 11? That’s right — Microsoft Edge. So what’s the problem?

Walter

No problem as long as you're using the most updated version and there are no extensions that might be interfering @K14M