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Tried using referrals but all are Ineligible

Trying to get some extra space using referrals. Sent them to my family members, but all of them appear as Ineligible. I know that for one of them there was a fresh install (never had Dropbox on that PC), but still appears as Ineligible.

Any ways to solve this?

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Rich

pdrac wrote:
Sent them to my family members, but all of them appear as Ineligible.

This can happen if you're all trying to claim referrals from within the same network. One of the Dropboxers may be able to open a ticket for you when they see this thread.

Megan

Hi there, @pdrac, welcome to our Community!

One of the reasons a referral might appear as ineligible on the Dropbox site is because the user attempted to activate the referral from the same network as yours. Could this be the case?

You can also check this section of Help Center for more info and this FAQ right here. Can you also confirm that they've tried these steps?

This will help me to assist further!

pdrac

Hello!

Thank you. Yes I have tried all the steps on the FAQ. It is most likely because we are on the same network.

Is there a way to solve this?

Megan

Hey @pdrac!

I can send you an email, in order for us to investigate further. Please reply back to me, and we'll see if there's anything that we can do about this.

See you there, thanks!

pdrac

Hi!

Feel free to email me. Thank you!