Child Item

Files not being shared across group members

Device
PC, Mac
Operating System/Browser (if using the web)
Windows 11

We use the free version.

Question or Issue
We use dropbox to share pictures for our camera club. Lately we have been having issues with members seeing a different set of pictures in their PC folders then what is on the web. As well, what members see on the web is also different.

Personally I have seen my dropbox folder empty, but when I go to the web, there are pictures in the folder. I have also used my folder to create a video of our pictures only to find out that some were missed because they were not in my folder, but they were on the web.

Another member sees a different set of pictures in their folder than I do. Here is a screen shot of what I see:

Here is a screen shot of what they see:

On the web, it looks like what I see.

We have three people that add pictures to the folder at different times. Some through uploading on the web and others by copying into their folder. We have only started having issues with this in the last few months.

Find more posts tagged with

Shared Folders

File Access

Shared Files

Comments

Megan

Hi there, @DebbiePinard, let's jump right into this!

Please keep in mind that computers sync directly with the Dropbox website, not with each other. I'm mentioning this because in order to find where the problem lies, we need to start checking each computer you use to access Dropbox.

Based on the screenshots you provided, it seems that the member's device is still in the process of syncing. Can you start by comparing each device to the info you see on the web for the account? Each computer should sync the info to the web, and vice versa.

Also, can both you and your co-workers see your own changes online?

If you could attach a screenshot showing the folder or file as it appears in the file structure on the Dropbox site, that'd be amazing. Feel free to also have a look into this Help Center article.

Lastly, can you let me know more, in regards to the app's current version, and syncing status? You can find this by hovering your mouse over the little Dropbox icon in your taskbar, next to your WiFi.

Keep me posted, and we'll take it from there!

DebbiePinard

Thanks Megan, I will get in touch with the other two guys and see if we can get more info. I will now be sure to check the icon for synching status in the future. Here is a screenshot of the web:

Best. Debbie

DebbiePinard

The dropbox version is 243.4.6956.

DebbiePinard

Is there a way to force a synch? Last time I did a video it was a 5 days between one person uploading the pictures and me accessing them through my folder. There were 6 pictures missing.

Megan

Hey @DebbiePinard, thank you for all the additional details!

There isn't a way for you to force the syncing process if the issue is related to your colleague's device.

Based on everything that I can see here, it seems like your desktop app is updating to your account online. The pictures that you see when visiting the Dropbox site, are the same ones you have inside your local folder.

As a test, you can upload a file inside your local Dropbox folder, and then check online to make sure that you can access it, without any issues. Have you checked your app's current syncing status too?

It seems that your colleague might be facing either a syncing issue, or they might be doing something different when updating the files in there folder. If you could check in with them, or have them contact us directly, that'd be amazing.

DebbiePinard

It seems to be working just fine right now for me. I will let the other guys know and if I have any future issues, I will add them here. In another 3 weeks a new video is going to be made and I will have more info on the status.

Megan

Hey @DebbiePinard!

Happy to hear -or read in our case- that everything is working as expected on your end. Keep an eye out, and don't hesitate to let me know if you need anything else.

Thank you! Have a lovely weekend ahead,enjoy.