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I can't add users to my free Dropbox team

Dropbox Plan
Free
Device
iMac
Operating System/Browser (if using the web)
Mac Tahoe 26.3
Dropbox App Version (if using the app)

Greetings,

As you may have seen elsewhere, I have been having problems with an account that was over the allowable memory limit. That account was 10+ year old personal account. I had added our Club Executive (7 members) to share some of the folders in the account. (We are a non-profit group of motorcycle enthusiasts.)

In the end, the best advice was to eliminate all of the team members to see if the problem went away, which it didn't.

At that point, I had the legacy personal account and a new account that I had created under a different email address to use with the Executive. Initial testing with the new account looked like everything was working and I could add new team members as I used to be able to do with the Legacy account.

Since I wanted to separate from the Club account, from my personal account, I deleted the original legacy account with the intention of rebuilding the new account to serve the Club Executive.

Unfortunately, I can no longer add or deleted members from the new account. I get a "not valid email" error when I try. I assume that it is too late to undelete the Legacy account.

I see that there is a "free team account" available in Canada, but I have not been able to log on to create a team account. I am a resident of Canada (Halifax Nova Scotia). The only links that I have found are for "Free" trials. Our Club has an annual budget of less than $2500 CDN, so a paid subscription is out of the question.

I am at a loss here.

I appreciate the help that you and the team have provided so far, I really do!!!! I hope that you can set me straight and let me get back to getting my bike ready for Spring!

Thanks

Dave G
Club Secretary
Nova Scotia, Canada

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Accepted answers

Jay

Thanks for the info. I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link.
From there you should be able to contact support. Since you can still access your email address from what I gather, make sure to enter the same email for the deleted Dropbox account when submitting the request.

All comments

Jay

Hi @Goochman, thanks for bringing this to our attention.

Just for clarification, are you asking to recover the deleted Dropbox account, or to log into to your existing account to create a team?

This will help me to assist further!

Goochman

Jay,

Here is my aim.

I would like to end up with a (free) dropbox that I can use for the club executive team under my Club email address. I would also like a personal account under my personal email address, although this is something that will only be used on an as needed basis.

If I can't do that, then I guess the best thing to do is recover the old account, which did what I needed to do, except that it was under my personal email. That account was blocked because it was over its storage limit and deleting everything did not reactivate the account.

I am knowledgeable to understand what the accounts can do for me, but ignorant enough to screw things up when I think I know what I am doing.

Thanks

Dave G

Jay

Goochman

Contacted Support Team as suggested.

Thanks for your help.

Dave G

Jay

Thanks for the update. I hope that the team are able to provide you with a satisfactory solution to this matter.

Enjoy your weekend!