Hello,
I have at least 4 people that have accepted and downloaded DB from my invitations. AFTER they did, DB suddenly marked them as ineligible. I want my space. Please help.
Hi @Queen22, let's see what I can do to help!
I just sent you an email, in order for us to have a closer look into this. Respond back to me, and we'll take it from there.
Cheers!
@J23 wrote: The laptop has previously had dropbox as it's a shared device.
The laptop has previously had dropbox as it's a shared device.
That would make it ineligible as each referral must install Dropbox on a unique computer (one never having Dropbox before).
Nekojin wrote: After completing this, I log back into my account to check the referral status, and it says "inelegible"
After completing this, I log back into my account to check the referral status, and it says "inelegible"
Its inelegibe because of the fact you havent met the requirements of the promotion - which is that it is installed on to a unique computer. As you have uninstalled your own Dropbox and installed theres and then uninstalled again it doesnt meet that requirement. This has been in for a long long time to prevent abuse.
Hey @renatomichel, I just sent you an email.
I'll be happy to look into this with you. Reply back, and we'll take it from there.
Thanks!
Hey @K0n63n - thanks for using Dropbox and sorry to hear you're having issues with this.
I've just sent you an email to have a further look internally, so please take a glance at your inbox and we'll take it from there.
Hi there, @Richard36, let's jump right into this!
I'm happy to investigate further. I went ahead and opened a ticket on my end for you.
You should be able to check your Community-linked email address for my email. Reply back, and we'll take it from there.
Thanks a bunch!
Hey @SnailMango!
I just sent you an email, in order for us to have a closer look into this. Reply back to me, and I'll be more than happy to investigate.
Hi there, @saaad3ali, welcome to our Community!
One of the reasons a referral might appear as ineligible on the Dropbox site is because the user attempted to activate the referral from the same network as yours. Could this be the case?
You can also check this section of Help Center for more info and this FAQ right here. Can you also confirm that they've tried these steps?
This will help me to assist further!
Thank you for the quick response. 3 out of 4 are on different network then mine so this doesn't make sense why it's not working and yes, tried and tested everything.
Hey @saaad3ali!
I've just sent you an email to have a further look internally, so please take a look at your inbox and we'll take it from there.
Hi Megan,I have a similar issue. I used TeamViewer to help my friend Harry set up Dropbox, and I thought it would be a good idea to use the invitation link.unfortunally it resulted in ineligibility, and I can't really understand why.
Thanks for your help in advance
Hi @Smurfone, I'll be more than happy to help!
I just reached out to your Community-linked email address. Reply back to me, and we'll take it from there.
Were you able to resolve this in the end, @Behzad69? If not, and you still need us to look into the issue you were having with your referrals, please let us know.
Hi, there. This is Imran again.
Throughout this year, I have successfully referred several friends to Dropbox. However, for some reason, when they complete the entire sign-up process and download the application, their status often shows as "ineligible" in my referral dashboard.
I am very grateful to the Dropbox support team, as they have resolved this problem for me in the past. Unfortunately, I am encountering the same issue again and would appreciate your assistance in investigating and correcting the tracking for my recent referrals.
Thank you for your attention to this matter.
Hey @ImranAhmed - thanks for bringing this to our attention.
I've just sent you an email to investigate, so please take a look at your inbox and we'll take it from there.
Hi Megan - I don't know if you could look in to my other son's referral? As far as we can tell he did all the right things, but it's also marked as inelligible. He swears he's never had Dropbox on his Mac until today, so I don't know what it is. His laptop wasn't second-hard. Kind regards, Jools
Happy Monday @joolsadams!
Sure thing. Our previous email was automatically closed by the system so I just sent you a new one.
I'll see you there. Thanks!
Good morning,
I'd like to know why all my referrals ara ineligible
Thanks in advance
Hi there, @daniclroses, welcome to our Community!
Good morning Megan and thanks for your quick answer.
Yes, some of them might be using the same network but I don't understand why this could be an issue. They're using their own computers and at the moment they installed dropbox they were using the same network as me...
They have to unistall dropbox and install it again when they arrive home?
Thanks
Hi @daniclroses, as the referrals are already marked as ineligible, then it wouldn't be possible to re-use them if they install the Dropbox desktop application on their home networks.
In general, we would recommend that users activate referrals from a different network as the sender, in order to prevent this from occurring.
Dropbox Plan (Basic.)Device Dell LatitudeRef ticket no 25985012 marked as 'Solved'! It had not been solved, they just referred me here.
Explanation: I have invited a colleague to join dropbox on 05/02/26 (email address removed)He has accepted by email link, downloaded the app to his laptop, and also added a file to the app.My bonus has not been added, it states ineligible. He did say he initially tried the email link on a MS Edge browser that needed to be upgraded. Maybe this interfered with the accept and sign in process?Please would you review and add my bonus.
Hey @beachboyduck - thanks for bringing this to our attention.
I've just sent you an email to investigate so please take a look at your inbox and we'll take it from there.
I've just had the same issue! I reffered a co-worker and they signed up next to me and dropbox marked the invitation as 'Ineligible', how can that be right!
Hey @JBP118, sorry to hear about that!
I just reached out via email in order for us to have a closer look into this. Reply back to me, and we'll take it from there.
Hey @daniclroses! Still stuck with this, or did you work some magic and fix it? Either way, we'd love to know what fixed it for you, or if you still need some help.
Hi Megan,
Unfortunately I'm still stuck. I have referred to some of my friends and neither of us got the prize... 😩
No worries @daniclroses!
This is why I'm here. I just sent you an email in order for us to have a closer look into this. Reply back to me, and we'll take it from there.
Question or Issue
I did't receive my referral bonus even though email and invited devices were new
Hey @AleGio, thanks for reaching out to us.
Can you check exactly what the status of the referral is by following the steps here?
If it shows as 'ineligible' please check out the info on this page and let me know if it helps.
Thanks.
I’ve sent several referral invites that were accepted, and the recipients registered and downloaded Dropbox using my referral link. However, each time the referral ends up showing as “Ineligible” after they complete the registration and app installation on their device.
Could you please clarify why this is happening and help me resolve the issue?
I’d really like to continue using Dropbox rather than switching to another cloud storage service, but I need to understand why the referrals aren’t being credited correctly.
Thank you for your assistance.
Hi there, @SnailMango, thanks for joining our Community!
Keep in mind that the users you sent a referral to, will need to install the Dropbox desktop app for both of you to receive the bonus space. Meaning, it won't work if they're installing the mobile app, for example.
You'll also find some helpful info about the referral bonus and why it might be marked as ineligible here.
Let me know if it helps.
Hi Hannah,
Yes, I’m aware of that requirement. In all previous cases, I specifically asked my friends to install the desktop app, and I’m certain they did so for the most recent referral invites as well.However, the referrals are still showing as “Ineligible” even after they completed the registration and installed the Dropbox desktop app.Could you please check if there is any specific reason why these referrals are not being approved?Thanks
@SnailMango, is there any chance at all that your friends were connected to the same IP address as you, when they accepted your referral and installed the Dropbox app?
Other than that, is it possible that any of them had previously signed in to the desktop app on their devices with a different Dropbox account?
This will help us isolate the issue a bit more.
Hello, that's not possible, as I was connected to my office Wi-Fi while my friends used their respective home Wi-Fi connections. Both the private and public IP addresses were different.
Hello everyone,
I have the same problem with Ineligible referrals.
Later i found a notification that it was because i sent referrals email while we were on the same internet network. On work i used a lot of PCs (showroom, lab, copy,..) and it's useful for me to have Dropbox on that devices, so I sent them referrals when I already maintain them.
Then try to sent refferal (home, on brother laptop) with mobile internet, and accept on laptop with VPN, and the same status = ineligible.
