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"Public links have been temporarily suspended for generating excessive traffic." Please help!

I outsource my work on dropbox (six videos appearing on my portfolio website) and make my content available to a number of individuals that need access to it. I am currently unable to share my links anymore due to: "Public links have been temporarily suspended for generating excessive traffic." In the mail, if I click on cancel the suspension, it says I have been banned.

I really urgently need my files to be accessible. I think this "high traffic" issue ONLY emerges in the moment in which I am personally updating my website, because I need to control the visual output for a longer period of time (yesterday I worked on it for one hour for instance). Videos go in loop in the meanwhile, so the traffic caused by my personal visualization in the moment in which I am modifying the website is not something I can change. But still, it is something that happens once every six months. I am not violating the traffic rules otherwise (with the normal external daily use of my content). It is not due to external people streaming my content......

Please help me:)

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Mark

Unfortunately, the only people who can help are Dropbox - but the ban wont be removed I'm afraid. Also, each time you get one it will get longer.

However, what I would say is that Dropbox isnt intended as a hosting tool (which is why this is in place). By hosting the website etc. you are almost always going to get issues, especially if, as you said, you do lots of viewing of it at times.

You really need to invest in a proper hosting tool for your website where this wont happen. With Dropbox there is no way around it.

Orangigina

Hi Mark! Thank you very much for your answer. I will wait for an answer by the Dropbox team then:)

Megan

Hi there, @Orangigina, let's jump right into this!

It sounds like access to your sharing was paused on your account.

Have you checked this article to see if any of the files you're trying to share, or have already shared, breaches the Terms of Service? You can also take a look here for more info.

Do you still face the same behavior when trying to share your content?

If so, then do you notice this with every file/folder you're trying to share, or just with a specific one?

Keep me posted, and we'll take it from there, thanks!