Child Item

My files aren't syncing. Is my app connected to the right account?

I am a new employee to a company. The previous employee had a dropbox acct on the same computer that I use, however my files are not syncing with the other team members for the company.

When I open preferences below is the dropbox folder location which is that of the previous employee.

How can I resolve this issue?

Find more posts tagged with

Desktop

Sync

Account Settings

Account Access

Insightful

Closed - Partially Delivered

Under Consideration

Comments

Megan

Hey @MaryJDKrane, welcome to our Community!

The first thing we need to check and clarify is the Dropbox account that's currently connected to the desktop app. You can use these steps to see if it's your own account that's linked there.

If you see the old employee's account then you might need to sign out, and then sign into your own. That should allow you to create a new Dropbox folder with your content in it. Which brings me to my next question: how do you add files for the rest of the team members to see?

Do you add them inside the Dropbox folder location shown on your screenshot, or somewhere else?

Let me know more, and we'll take it from there!

MaryJDKrane

I am logged in using my email. That is the default folder so yes they are located in the one in the screen shot.

Megan

Hey @MaryJDKrane, thanks for the speedy reply!

Something to keep in mind: You can always move your Dropbox folder to a different location by following these steps.

When you add or update a file inside your Dropbox folder do you see the changes reflected online?

Also, what is the syncing status of the Dropbox desktop app as we speak? You can see that, if you hover your mouse over the Dropbox icon in your taskbar.

MaryJDKrane

My files are syncing but when I add a file to a folder the others on the team specifically my owner is not seeing the added file in his dropbox folder.

Walter

Are you able to see the file in this folder when you and your team's owner navigate the website @MaryJDKrane?

MaryJDKrane

No he can't see any of my activity.

Nancy

Let me jump in here too, @MaryJDKrane.

Just to clarify, is he unable to see your file both on www.dropbox.com and his desktop app?

If he only can’t see your file on the Dropbox app, but he can see it online, then this means that there’s a syncing issue on his end instead.

MaryJDKrane

He is not able to see them online or his desktop app.

Megan

Hey @MaryJDKrane!

Where exactly do you add these files? Do you add them inside a team or shared folder, or a personal one? If you're not sure, then please send me a couple of screenshots showing the local folder on your device, in order for me to have a visual too.

MaryJDKrane

MaryJDKrane

Let me know what othenformation you need

Megan

Hey @MaryJDKrane!

Thanks for the screenshot. I was actually referring to the local folder you use in your File Explorer.

When you open your Dropbox folder locally, and navigate to the path in that folder that you use to add content for the team members to see. Can I also have a picture of that, please?

MaryJDKrane

"C:\Users\sonia\Team Krane Dropbox\MARY ELLEN MCCROSKEY"

MaryJDKrane

"C:\Users\sonia\Team Krane Dropbox\MARY ELLEN MCCROSKEY"

This is the path for where my folder is stored.

MaryJDKrane

The boss shares the folders with me but when I add files to his folders they do not reflect on his side.

Rich

MaryJDKrane wrote:
The boss shares the folders with me but when I add files to his folders they do not reflect on his side.

Please sign in to the Dropbox website and navigate into the MARY ELLEN MCCROSKEY folder. Can you see the files that you added to the folder on your computer?

MaryJDKrane

Yes I can see them on the website but he can't see them on his desktop app.

Hannah

Hi from me as well, @MaryJDKrane.

Is the folder in question a team folder or a simple shared folder?

Can you please go to your account on Dropbox.com, navigate to the folder and let me know what you see under the "Who can access" column?

You can click the option there to see who can access the folder (it might say the name of your team, it might say the number of members or it might say 'only you').

Is this person one of the members of the folder?

MaryJDKrane

All of the folders that he has shared with me are showing all of the members on the team but, for some reason when I add files to the folders from my desktop app he can't see them on his desktop.

Hannah

Hmm, can he send you a screenshot of how the files appear on his end, so you can send it to us along with a screenshot of what you see on your end?