Child Item

I can't preview photos in full screen on my Android device

Device

Samsung Fold 6
Dropbox App Version (if using the app)

456.2.2

I am able to see the photo preview and download the photo. However, I am unable to view the photo full screen on my device. I am able to do so just fine on windows and on the website though

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Mobile

Preview

Android

Accepted answers

Edward_L323

UPDATE! Another fresh install after restarting my device fixed it! Archiving it did NOT fix it but that reinstall after a restart DID!

Though do we have any idea what causes the issue?

All comments

Jay

Hi @Edward_L323, thanks for messaging the Community!

What happens when you attempt to preview the image in full screen on your Android phone?

Do you get an error message, or does it simply not load correctly?

Any other info or screenshots would be helpful!

Edward_L323

This is what my screen looks like. It just stays like this forever.
Thanks for the reply Jay.

Edward_L323

Is there any other information I may provide to help?

Hannah

Hey @Edward_L323, thanks for your update here.

Can you open your Dropbox app, tap on "account" and then on the gear icon, choose the "clear cache" option there and then close and re-open the app, to see if that helps?

If not, uninstall it and then reinstall it and let us know what happens.

Edward_L323

No luck. Already cleared cache, reinstalled and restarted device.

Edward_L323

UPDATE! Another fresh install after restarting my device fixed it! Archiving it did NOT fix it but that reinstall after a restart DID!

Though do we have any idea what causes the issue?

Hannah

That's great news, Edward! I'm happy to hear that it was resolved.

Unfortunately, since we're on a public forum, we're not able to look into the backend of why that might have happened, so we don't really have much insight on that.

Potentially there could have been an issue with the installation, but in any case, I'm glad to see that it's been fixed and if you need anything else, please let us know.

Cheers!

Theresa

Hi there @Edward_L323, and welcome to the Dropbox Community! 😊

I’m Theresa 👩‍💻, one of the community managers here at Dropbox HQ. It’s great to have you here and I am glad to see your issue has been resolved.

Thanks so much for coming back to update the thread - it really helps others who might run into the same behavior!

I’d love to know - what’s your favourite Dropbox feature? Whether it’s file sharing, Smart Sync, mobile access, or something else entirely, I always enjoy hearing what people find most useful.

Looking forward to hearing more,

T 😺 (Dropbox Community Manager)