Child Item

I need help, I haven't received my refund.

On January 16, a charge was made to my card for an annual subscription that I did not purchase. That same day, I contacted Dropbox customer service and was told that a refund would be processed and that I would see it reflected within a couple of days. It has now been 15 days and I have not received my refund. Could you please provide me with the status of my refund?
Payment ref: removed by moderator

Ticket #25910014:

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Elizabeth15

Hace 15 día se realizó un cargo por anualidad que fue cancelada el mismo día, me dijeron que el refund se realizaría dentro de pocos días y nunca se realizó. ahora que trato de contactarlos nadie me contesta para saber el estatus de mi reembolso y marcan el problema como " resuelto", el cobro se realizó, la cancelación se realizó, el reembolso no. alguien me puede ayudar con este tema ?

Elizabeth15

El numero de ticket es Ticket #25910014:

Megan

Hey @Elizabeth15, welcome to our Community!

Thanks for the ticket number reference. I located your communication on our system.

I think that since this case is related to account and payment sensitive information, it's best handled via email. I've pinged the agent investigating your case, and they'll get back to you as soon as possible.

We appreciate your patience, while our team works to get to the bottom of this. Hang tight, and if you need anything else don't hesitate.

Thanks a bunch!