Child Item

After upgrade to Dropbox Teams, I have 2 Dropbox accounts or at least 2 Dropbox folders.

Dropbox Plan
Dropbox Business upgraded to Dropbox Teams
Device
Dell XPS 16
Operating System/Browser (if using the web)
Windows 11 Pro
Dropbox App Version (if using the app)
240.4.8609

Question or Issue

I had a Dropbox business account that was 6TB. I ran out of room so I upgraded to Dropbox Teams and 15 TB. I just figured that my Dropbox business account would become the Dropbox teams account but it did not. Now I have 2 Dropbox accounts (or at least 2 Dropbox folders) with 2 different names but using the same email address. I only want one account with 15 TB of room.

Question: How can I get all my files over to the Dropbox Teams account?

Question: At renewal time, does this mean I will be charged for the Dropbox Business account and again for the Dropbox Teams account?

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Comments

Hannah

Hey @nashvilleattorney, thanks for joining our Community!

Just to make sure we're on the same page, do you mean that you had a Dropbox Standard plan (5 TB) and then upgraded to the Advanced plan (15 TB)?

Both are considered team plans, so I just wanted to be sure.

Can you check your plan page here to see the exact plan you're currently on?

And if you open a different browser or a private browsing window can you log in to your previous account?

If you can include a couple of screenshots showing your two Dropbox folders, it would also be really helpful.

Thanks in advance!

Nancy

Hey @nashvilleattorney, did you go through Hannah’s reply, by any chance?

Don’t hesitate to share more info with us, in case you still want us to look into your request.