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How can I remove a user from a Paper document that I shared with them via link?

Hello,

I've a personal Dropbox account. I shared the link to someone. He opened it in his work account, instead of his personal account. Now the paper shows his work account as 'opened'. How to remove that? He doesn't want other people who is viewing the Paper to notice his work email address.

Please help me.

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Nancy

Hey @knathan001, thanks for posting on our forum.

If you click on the Share button (next to the avatars of the Paper doc members at the top right corner of the screen) and then click on the “Who can access” hyperlink next, can you see the name of this user on the list?

If you can, please select the “Can view/edit” option next to their name and check if there’s a “Remove” button, as well. If there is, you can remove their work Dropbox account from your Paper doc, so that they can access it from their personal account instead.

Let me know if that works for you or if you don’t see the option.

Keep me posted.

PhilipeE

Hello @Nancy ,

I have the same question. I have done as your guidelines but I have not gotten the Remove button yet.
What should I do now?

Thanks,

Hannah

Hey @PhilipeE, did you create this Paper doc?

And what options do you see after following Nancy's steps?

PhilipeE

Hi @Hannah , I attached these files which I have on my docx, please check.

Thanks.

Nancy

Hi @PhilipeE! Hope you’re doing well.

Please correct me if I’m wrong, but from your screenshot I understand that you’re part of a Dropbox team. Right?

If you’re not given the option to remove this specific user from the list, you can also delete the shared link altogether (from the link settings) and create/share it once again with the users of your choice (and also update the "Who can access" setting, if you wish to).

PhilipeE

oh, no ways else on this case?
So it has to change and re-send a shared link to all of other users. They have to update that dropbox docx file on all collaboration platforms too .

Nancy

Hi again! Apologies for the delay; I just wanted to double check this with our team, as well.

I’m afraid that they also mentioned the same thing. In this case, you’ll need to delete the old shared link, create it once again and re-send it to the users of your choice.

PhilipeE

Yes, We have to .

Thanks for your kind support.