Child Item

I can't contact Dropbox support via email, even though I'm on Plus.

Hello

I have a DropBox Plus paid plan. When I access the help centre, it says "Your Plus plan includes access to our Help Centre, Community, Chatbot, Email and Chat." However, I cannot find a way to email about my support request. Everything I click that looks promising just redirects to the chatbot, and the chatbot itself only offers suggestions that redirect back to it.

Please tell me how to email regarding a support request.

Thank you!

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Comments

Hannah

Hey @Martina D.1, thanks for reaching out to our Community.

You should be able to contact our support team from your Dropbox Plus account through this page.

If you're still having trouble doing so, please send me a screenshot of the options you see, so I can have a visual as well.

And, of course, I'd be happy to assist you with your issue here on the Community, if you want.

Cheers!

Martina D.1

Hi Hannah

That link redirects to the chat bot.

Here are the screenshots:

Rich

Martina D.1 wrote:
That link redirects to the chat bot.

Are you on a trial by any chance? The full support options usually aren't available while on a trial.

Nancy

Thanks for sharing your experience with us here, @Martina D.1! I've just opened a new ticket for you, so that we can directly look into your support issue.

Please reply back to it, when you get the chance, and we’ll go from there.

Martina D.1

Are you on a trial by any chance? The full support options usually aren't available while on a trial.

No, I've been a paid member for over a decade. This is the first time I have ever felt the need to try to contact support.

Martina D.1

Thank you!

Frank P E.

I am having the same issue —- there is no URL to send and email to support