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Can I delete the backup of PC that I can't access using my mobile browser?

I am running out of storage. But I do not have files on dropbox. But when I go to the backups page I saw a device which I think have linked to PC that I don't have access anymore. I cannot delete it. I tried to delete a file of that device then there pop up "delete [folder] from your [device] backup". I don't click backup settings because I don't have access to that PC. So instead I click "I don't have access" and it go me to settings/security and unlink the PC. But after unlinking I still can't delete the device or any of it's file from backup page of my browser. Can anyone help me to solve this issue.

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Hannah

Hi there, @BrianSerrano, welcome to our Community.

After unlinking your computer, you should be able to delete the backup folder from your backups page.

If you're doing this on a mobile browser, it might be the reason you're unable to find the option to delete it; is it possible to try from a computer browser and let me know if you can see the option?

Thanks.

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Hannah

Hi there, @BrianSerrano, welcome to our Community.

After unlinking your computer, you should be able to delete the backup folder from your backups page.

Thanks.

BrianSerrano

It works now, thanks.

Walter

We're glad to hear it's sorted now and thanks for keeping us in the loop too, Brian.

See you around the Community and enjoy the rest of your week!

Theresa

Hi @BrianSerrano and welcome to the Dropbox Community. I am glad to see your issue has been resolved thanks to Hannah.

I’m Theresa (aka your Dropbox Community Manager 😺), and you’ll probably catch me around here quite a bit 👩‍💻 I love connecting with our awesome members and hearing how Dropbox fits into your world 💙.

If you're up for sharing, I’d love to know how you use Dropbox 💡. Whether it’s organizing projects, saving memories, or something completely unique. You might just spark some helpful tips for others or even inspire fresh ideas for our team 🤗.

Looking forward to hearing from you,

T 😺 (Dropbox Community Manager)

TomCard

Hi Hannah, I have the same problem reported by Brian.

However, even after signing out of devices I can't delete the files from the backup.

This backup dates back years and those computers are long gone at this point.

I'm making these changes from a Win11 desktop computer.

Please help!

Thanks

Jay

Hi @TomCard, are you trying to delete a computer backup, or an external drive backup from your Dropbox account?

MilJoh

Hi,
I have the same problem. It is old computer backup and when I select Delete, it instructs to "Go to backup settings" which does not open, and if I select "I don't have access" does not help as I already unliked the old computer and there is nothing else I could do. And files are not stuck in Dropbox folder.

MilJoh

Update to my previous message - there was some kind of link to "new location" in Dropbox and after unlinked there, I was able to delete the whole back-up but it was not possible to delete only certain files or folders, which was a bit weird.

Hannah

Sorry to hear that, @MilJoh.

Are you trying to do this from your phone or from a computer browser?

Can you send me a screenshot of the options you see when you try to delete your backup files?