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Just for the record.
After being instructed by @maddison I installed the enterprise installer link
https://client.dropbox.com/desktop/desktop-dropbox/requestdownload?install_type=enterprise_install&platform=win&arch=x86_64&build=240.4.8493
and now I can use Dropbox. Everything came back and synced🤗.
Just for the file: I work on W10, have the windows defender firewall and antivirus, no VPN nor proxy.
Thank you so much.
Hi @shawnedrei, I can understand your frustration, so I’ve gone ahead and passed your feedback along to our team (please rest assured that you’re speaking with a human agent indeed via ticket, and not a bot).Â
Since this is an unexpected behavior of the desktop app, there are specific processes that our support team needs to follow.
@Abrahamconstruction, can you send me a full screenshot of what you see exactly on your end, when trying to reply back to Megan’s email? Just make sure to hide any personal details, in case they're visible.
You shouldn’t have an issue when responding back to her message, so I’d like to see if there’s something else going on.
Hi again, @rosakis! I just checked the ticket I’ve opened for you, but I can’t see your last email.Â
Did you perhaps receive any errors when trying to respond back? Does your message appear to be sent, if you check your email address on your current browser?
Hi @Nancy
Thanks for posting. I received the following message from Gmail 14 hours ago:
Â
Anyway this message includes the info I have already posted here.
Thanks again
rosakis
Thanks, @rosakis! This really helps.
Is it possible that you’re trying to respond back to one of the email notifications from our forum instead?Â
The email/ticket I sent you is separate from those and it should have a ticket number attached to it.
If you can’t see it in your inbox, please also make sure to check your spam folder.Â
Let me know if that’s not the case, though.
No mail/ticket, no ticket, no number. Nothing works with dropbox. I think I should get another cloud provider. It's a pitty after so many years something changed/failed and instead of support we communicate with bots.
Dropbox Support proved completely inept, unable to even diagnose the problem, much less solve it. I've switched to Jottacloud.
Absolutely the same shame in my case. Thanks for introducing Jottacloud, I am already there!
I’ve gone ahead and opened a new ticket for you, @rosakis, just in case.Â
The email I’ve sent you should have my name at the bottom, and it’s entirely different from the email notification you’ll receive from my Community post.
If you can see it, and you’re still interested, feel free to reply back to me.
Hi.
Sorry for the answer delay. I got your email with ticket no #25939924.
I sent back to you an email with the info you asked for. The device where cannot finalize the Dropbox app is a Lenovo Thinkpad with windows10. I get back the message "previous sign-in interrupted".
Thanks a lot.
Hey @rosakis, Nancy will review your reply and get back to your email the soonest possible.
Thanks!
Always happy to hear good news, @rosakis!
Thanks for keeping us in the loop and for sharing your update and what fixed it for you.
If you need anything else, don't hesitate to let us know.
Have a great day!
