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Suddenly unable to share any files

When I try to share any file I get an error "We've interrupted your sharing activity. For details or to contact support read our help center article".

I read the article and I can't find any files that could violate the terms. I don't understand what is the reason for the blocking.

I created a simple test .txt file with the word test in it and I can't share it.

This happens on both the desktop app and the web app.

I've been able to share/transfer files in the past without any problems (last time was probably a couple of months ago).

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Jay

Hi @dktwp, thanks for providing these details.

Did you receive any email from Dropbox regarding the pausing of your shared links?

This will help me to assist further!

dktwp

No, I didn't receive any email. I searched my email and the last successful transfer created was on 10/31/25, and between then and today, there are no other emails from Dropbox referencing sharing or pausing of shared links.

But my colleague is able to share a file just fine. And when I get that file and add to my Dropbox and try to share the same file, I get the error in sharing.

Jay

Thanks for the info. I was going to contact you via email, but I can see that you're already in contact with a support agent.

They should be able to assist you from there on regarding this matter.