Child Item

Dropbox error: "ERROR: The save failed due to out of memory or disk space."

Dropbox Plan - Basic

Device - Windows 11 Lenovo Laptop

Operating System/Browser (if using the web) - Windows 11 / Firefox Browser

Dropbox App Version (if using the app) - 238.4.6305

Question or Issue

Good day,

Please can you urgently assist in this matter...

I have a basic plan but due to Dropbox option to invite others to the platform I have accumulated 6,75Gb in total. My current usage is 3,91Gb but now Dropbox is giving me an error when saving additional / updating existing files.

ERROR: The save failed due to out of memory or disk space.

I have enough local diskspace and memory available, dropbox storage utilized is more that what the basic plan allowed but have more space available due to above reason... enough freespace is available.

Your urgent assistance will be appreciated.

Thank you

Franna

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Accepted answers

Franna

Hello Megan,

Thank you for your reply. I found that my other cloud storage gave me the same problem.. pointing to a problem with my PC like you said or with Microsoft Word.
I have increased my page file size but this did not resolve the problem.

I found a Microsoft page which indicated that the normal.dotm file could be corrupt. I renamed the normal.dotm file to normal.old and start word again.

This resolved my problem.

Thank you and kind regards

All comments

Megan

Hi there, @Franna welcome to our Community!

Thanks for the screenshot, it is super helpful.

Based on everything you described it sounds like this error is coming from your PC. Can you confirm if that's the case?

Feel free to have a look at the relevant Help Center article, and also at these steps provided by Microsoft to check your device's storage settings. Could you let me know what you find in terms of your local storage space, and RAM memory?

Lastly, do you get the same error if you visit your account online and try to upload content that way?

Let me know more, and we'll take it from there!

Franna

Hello Megan,

I found a Microsoft page which indicated that the normal.dotm file could be corrupt. I renamed the normal.dotm file to normal.old and start word again.

This resolved my problem.

Thank you and kind regards

Megan

Hey @Franna, thanks for the heads up!

Happy to see that your issue is now resolved. Have a lovely weekend ahead, and if you need anything else just give me a shout! 😇

Theresa

Hi there @Franna , and welcome to the Dropbox Community! 😊

I'm real glad to see your issue is resolved- out-of-memory or disk space errors can definitely be alarming, so it’s great to hear you were able to get past that and save your files successfully. Thanks so much for coming back to update the thread as well, it really helps others who might run into the same message!

By the way, I’m Theresa 👩‍💻, one of the community managers here at Dropbox HQ. Since you’ve been dealing with storage and saving files - I’d love to know… what do you usually use Dropbox for? I’m always curious to hear how people use Dropbox day to day.

Looking forward to hearing more,

T 😺 (Dropbox Community Manager)