Recently, I need to use my university email to creat an account, but the system shows it is not allowed. So how can I solve this problem to get an account based on my Asu.edu Email?
logierachel wrote: but the system shows it is not allowed
but the system shows it is not allowed
What exactly is the error?
it shows that my @Asu.edu email is considered an organizational email and cannot be used to register an account. The system asks me to contact the administrator.
Hey @logierachel! Hope you don’t mind if I jump in.
Can you also attach a screenshot of the exact error message that you’re getting? I’d like to have a visual in order to better assist you (just make sure that your email address isn’t visible, before posting it here).
Hi @logierachel, it's likely that the email domain is owned by a Dropbox team, meaning that you might not be able to sign in using a normal method.
Have you tried contacting your IT admin at asu.edu for further assistance on this matter?
Hey @logierachel!
Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.
