Hello,
I'm trying to login to my dropbox account, but it wants a one-time security code verification that I simply don't receive. I did check the junk/trash/whatever folder, but simply don't see any. Can you help me?
That's great, @Charlie Zhang! I've located your ticket in our system and left an internal note for our team to see. As soon as they've reviewed your case, they'll reply back to you.
Well, I got in! However, this thread did NOT help. Nor did I hear from Megan ever again. The massive amount of TIME and READING I spent on this was incredible, simply b/c Dropbox could not, (or would not) send my email a 6 digit code. Even though I had my user name , email and password all correct. (Were they punishing me b/c the last time I logged in was December 2023?! Who knows?)Here's what I did: I somehow navigated to the help section without logging in and just kept asking the CHAT how to contact Dropbox when I can't login. Finally, I claimed my account needed to be "reactivated" (this apparently was the key wording) and I got to a place where I could create a ticket, explaining the situation and inputting my email in the description.I created the new ticket at 8:09AM (again after a full day of reading and "asking the community" etc etc.I got an email message right away that they received my ticket and someone would be in touch. (Totally no problem sending me THAT email!!) They added this advice: "In the meantime, have you checked out our Help Center for FAQs, how-to articles and more?" ~ How annoying! What am I , a child?AT 4:45PM, "Poppy" sends me an email = "My name is Poppy, and I am more than happy to assist you.From my understanding, you are experiencing issues trying to access your Dropbox account as you are not receiving the email with the one-time code." Poppy further explained that a separate email from login-support@dropbox.com included a "reset password link" that I should try.Indeed, I did use that link, reset my password and got in!Zero explanation as to why I could not get an automatic email sent to me, ...zero warning, zero info on what I've done wrong to deserve this TRUCK-LOAD of work and time just to get into my files.SHEESH! I wish any of you better luck!
Is the email account active?
If so you need to contact support via www.dropbox.com/support. Do this while logged out - even here (the forums). Consider using an incognito window to do so
Hey @WiggJ!
If you have access to the email, but are not receiving the code, make sure to check your spam folder as well.
And if it's still not arriving, try to see if you can bypass the process, by resetting your password. Of course I can always reach out via email, in order for us to have a closer look into this. Just let me know, and I'll go ahead and open a ticket on my end for you.
As I said earlier there was nothing in junk/spam either. I do not have an emergency backup code as I did not "turn on" 2-factor authentication"
I clicked on "Having trouble signing in?" then selected "Single sign-on" and I received the message that it is not set up for this account.
I selected "Forgot password", confirmed the email address and clicked "send". I received a popup that said a recovery email was sent. But I haven't received that either. I tried that twice and there is no email in the main or junk/spam mailbox. I AM receiving emails from Dropbox Community. Please provide more direction. Thanks
Hey @WiggJ! If you check the inbox of your email address, you should be seeing a new message from me. Please reply to it, and we’ll investigate this further.
When one of my phones sends a verification code to my email address, it is never received at that email address. Is Dropbox malfunctioning?
mrobbins76 wrote: When one of my phones sends a verification code to my email address, it is never received at that email address. Is Dropbox malfunctioning?
No, Dropbox is not malfunctioning. Refer to the following help article:
