Child Item

Issue with connecting an additional machine to my account

Somethings not right. I have a free plan which allows me to sync on 3 computers however when I attempt to add a second machine I get a message I have to sign out of one of them. See attched.

At this juncture I am only connected to 1 computer and want to add a second. Why would I at this point have to sign out of one of them. I don't understand. In effect it's telling me I can only be signed into 2 machines, NOT 3.

I never used to have this issue before, what changed.

Bruce

Find more posts tagged with

Account Settings

Install

Under Consideration

Comments

Walter

Hi there @eipapp6 - sorry to hear you're having issues with this.

Can you try bringing down your device count from your account's Security page and then try again?

Let me know how it goes!

Megan

Hey @eipapp6!

Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.