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I can't sign in on Safari, but I can sign in on Firefox

Ive always signed into my account on safari but for some reason it will no longer let me sign in .

I can sign in on firefox .

Ive downloaded the app to see if that helps but its asking me to sign in on safari to set up the app so i cant do that either . any help much appreciated

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Jay

Hi @damosol, thanks for messaging the Community.

Could you try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your Safari browser entirely?

Let me know how it goes!

damosol

hello ive cleared cache and all history try signing in all im getting is a grey bar with the black square and white marks going around and around

Jay

Have you recently updated Safari, or added any new extensions?

It's likely that a setting in Safari is preventing the Dropbox site from loading correctly.

damosol

im not aware of any updates ive certainly not done ant manually or added any extensions

Jay

If you use Safari in private browsing mode without any extensions, do you still get the same behavior on your device?

Megan

Hi @damosol!

Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

damosol

Hello ive tried a private window and tried to log in but still just getting the white dots going around the square

Hannah

Hey @damosol, can you try the steps here to disable plug-ins in Safari, to see if it helps?

cartoonistaaron

Having the exact same issue here and it's been ongoing for weeks. No plugins, private browsing doesn't work, entirely reset Safari and it worked once then would not work again.

Hannah

Sorry to hear that, @cartoonistaaron.

Which version of Safari are you using?

Does it work fine with other browsers?

damosol

I have no extensions the screen in completley empty i just checked using the link you sent

Jay

It's likely that something in Safari is preventing you from logging into the Dropbox site directly.

I'd recommend trying to reset the entire browser entirely or creating a new profile to see if this helps.

damosol

it was working fine a few weeks ago also it looks like its not just me going by @cartoonistaaron comments above

Megan

Hey @damosol!

Have you tried what my colleague @Jay suggested by any chance?

I'd also suggest you make sure that Safari is up to date. That way you can prevent compatibility issues.