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I'm getting an error that my password is incorrect even though it's not

Hi! I was not able to log into my Dropbox account on my mobile browser. I am positive I typed it in correctly. I was able to change it on my PC browser but it is still saying my new password is incorrect. What should I do? Is Dropbox experiencing any issues?

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Cloudsoverkorra

I was able to log back into my. Dropbox account with my new password about 10 minutes after changing it. I don't know why it kept saying my new password was incorrect after I tried it multiple times. I am happy I was able to log in though. That made me nervous...

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Mark

Dropbox isnt experiencing issues, no. If its saying its not right its either not right OR too complicated - it has been known that it sometimes doesnt like non-standard characters and symbols.

Cloudsoverkorra

Theresa

Hi there @Cloudsoverkorra , and welcome to the Dropbox Community! 😊

I am glad to see your issue is resolved - password errors can be especially stressful, so it’s great to hear you were able to get back into your account without any further trouble. Thanks so much for coming back to update the thread.. it really helps others who might run into the same confusion!

By the way, I’m Theresa 👩‍💻, one of the community managers here at Dropbox HQ. Since you’ve been working through account access issues, I’d love to know… what’s your favourite Dropbox feature? Whether it’s file sharing, Backup, mobile access, or something else entirely, I always enjoy hearing what people find most useful.

Looking forward to hearing more,

T 😺 (Dropbox Community Manager)