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I get a "Sign-in failed" error when I try to log in on the mobile app on Android

Hi there,

I've been having issues login in on my mobile phone the past few days. Used dropbox on this device for years, but suddenly can't log in anymore.

Initially the error was "invalid code" every time I entered a code I had just received via text message.

So I opened dropbox on my desktop and switched off 2 factor authentication.

Unfortunately that hasn't solved my problem, I still can't log in on my phone. I now get a message saying unknown error.

I am on dropbox basic plan, currently have 2 devices linked. I unlinked the device giving the issues hoping I could link it again, but no success.

Any advice on how to solve this?

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Dropbox Basic

Android

AcceptAnswer

Thanks for bringing this to our attention, anonymous.

Which version of the Dropbox app are you currently using?

Have you tried uninstalling the app, restarting your device and then reinstalling it to see if it helps?

Let me know how it goes!

Hi anonymous! Are you still having trouble with this?

If you are, we’d be more than happy to investigate further.