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"Disable downloads" feature not working on the desktop app

Hi,
I have the essentials plan but I do not have the feature to disable downloads. I have the "allow downloads on dropbox.com" toggled off(see picture) but that doesn't work because someone can still download it. Can someone point to me where is this "disable download" feature that I see online? Does it even exist within my current plan? Any help would be greatly appreciated.

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Hannah

Hi there, @CuriousPete12, thanks for bringing this to our attention.

That's the correct option for this feature; have you tried to create a link with the downloads disabled from your account on dropbox.com?

Are you seeing the same results from there as well?

Were you also able to test this out yourself, by opening the link on an incognito/private browsing window to see if the "download" button is missing?

Let me know what you find!

CuriousPete12

Thank You Hannah. I tried it with incognito and it worked. The option to download wasn't there. I appended this link into my skool platform to see if the option to download was still there and it was. I was able to download the file. I guess their platform someway or somehow is able to bypass this feature? (See picture)

Rich

CuriousPete12 wrote:
I guess their platform someway or somehow is able to bypass this feature?

That's highly unlikely. You're probably still signed in to your Dropbox account in whatever browser your school's platform is using, so you're able to download the file (since it's your own link).

Make sure you're completely signed out of your Dropbox account in all of your browsers, or test it on a computer where you've never signed in to Dropbox, and the download will probably be blocked. If you're signed in to Dropbox and access your own link, you'll always be able to download it.

Megan

Hey @CuriousPete12!

I was about to suggest what @Rich already mentioned about testing this on a device you haven't signed into if you have the chance. Can you still see the same thing?

Megan

Hey @CuriousPete12!

A quick follow-up to our last message! Let us know if you still need assistance or if everything is working as expected.