The client just uploaded information 6 days ago with no problems. However today received the no access warning. What has changed.
Thanks for reaching out to us, @LeoLady.
Would you mind clarifying this a bit? Are you talking about a shared folder?
Was a member of the folder previously able to upload files, but is now getting a "no access" error?
Can you send me a screenshot of the error, so I can take a look?
Thanks in advance!
Hi Hannah,
Thanks for your response. Yes, the client did have access before and has previously shared information within the past week. This is for a shared folder that I created for my client to access.
I am unable to get a screenshot at this moment.
I hope these details help with our troubleshooting, if you need anything else please let me know. Your assistance is greatly appreciated.
Check they are still a member at http://www.dropbox.com/share AND that they are using the right account @LeoLady . What sometimes happens is they try and access links on different machines and so actually clicking on it with somebody elses account which doesnt have access.
@Mark @Hannah,
Good day,
As you suggested Mark, I inquired with my client if she was using another computer to access the portal. I never got a response but the user has been sporadically been able to upload some information; however, it still takes me having to request another submission via email and then they use the portal and it is there. So, I am still not sure what is happening. Any suggestions or just move on?
Hi @LeoLady, it's possible that something is affecting their connection to the Dropbox site, or they are accessing it while using a different account.
Without any further details, there wouldn't be any other steps we can suggest at this time.
