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My referral was marked as ineligible, even though we used a brand new computer.

Hi,

I just set up my Dad's brand new computer we bought from Lenovo and I referred him to Dropbox. Followed all the steps and it says he is ineligible.

This is a new computer (not refurbished etc) that has not have dropbox installed before and he has never had a dropbox account before.

What went wrong?

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Referrals

Comments

Walter

Hi there @KainNero - thanks for using Dropbox and sorry to hear you're having issues with this.

As a first step, have you ensured that your Dad has verified his email address with us?

Let me know when you get the chance, and we'll take it from there.

KainNero

Hello,

Thank you for the quick reply!

When we try the verify email it says, with a dart missing bullseye graphic, that something has gone wrong and the team has been notified.

We have got email from dropbox asking if we logged in and have clicked on those to confirm as well previously.

Mark

KainNero wrote:
When we try the verify email it says, with a dart missing bullseye graphic, that something has gone wrong and the team has been notified.

Can you try clearing cache and cookies? That often fixes this

KainNero

I tried that but still the same error came up.

Nancy

Hi from me too, @KainNero!

I’ve gone ahead and logged a ticket for you, so that we can look into this internally. Please reply to me, when you get the chance.

KainNero

Hi,

Thank you very much for logging a ticket. I hope that this gets fixed soon! @Nancy

I would like to know what went wrong this time as I referred a classmate previously with no problem.

Langnn

Hi Walter,

Recently I invited a new Dropbox user, and she activated Dropbox, but my referral space didn’t show up.

Can you please help me?

Groeten,

Ivo Berkhoff

Jay

Hi @Langnn, does the referral you sent to the user appear on your Dropbox account on this page?

What is the current status of the referral?

A screenshot showing this with the date of the referral, without the email address, would be helpful.

This will help me to assist further!

Nancy

Were you able to redeem your referral space in the end, @Langnn?

Let us know, if there’s something more we can help you with.