Child Item

I shared a video with someone else, but they can only preview the first two hours.

Device

(Acer Nitro 5)
Operating System/Browser (if using the web)

(Windows 11)
Dropbox App Version (if using the app)
Syncing Status

("Up to date")

Question or Issue

I linked a large mp4 video file (2:04:00, 8.6 GB) and the recipient tells me that it stopped at 2:00:08. The 8.6 GB is well under the file size limit, but is there a time limit on viewing? Is there something else I should be doing? I have it set up in file manager for view only and not to be downloaded.

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Accepted answers

Nancy

Hi from me as well, @SCTheatre!

If you’re sharing a video (or even audio) file with someone else, they may not be able to preview the entire video due to time limitations indeed (they’ll only be able to view it in its entirety after downloading it, or saving it to their own Dropbox account).

Those limitations depend on your current plan, as mentioned in this Help Center article.

Let me know, if you need more help though.

All comments

Dell_Dropbox

Welcome to the community @SCTheatre, lets see if we can unravel this mystery.

For starters, which Dropbox plan are you currently on? (Basic, Plus, etc)

Nancy

Hi from me as well, @SCTheatre!

Those limitations depend on your current plan, as mentioned in this Help Center article.

Let me know, if you need more help though.

SCTheatre

I'm on Pro. After being pointed to a Help Center article, I see videos can only run for 2 hours. Looks like I'll have to break the video apart to share via linking.

SCTheatre

Thank you. You answered my question. Just not happy with the restriction, but I'll work around it.

Nancy

I totally get that, @SCTheatre, so I've shared your feedback with our team.

If there's something else I can assist you with, feel free to give me a nudge.