Child Item

I can't locate some of my Dropbox folders between device. Sync miscommunication?

I'm having multiple folders not showing up on various devices. It really is a bit of a mystery as to which ones are included and excluded. Devices are up to date and dropbox is synced. Folders are showing on http://www.dropbox.com/home but still not on the PC, Phone, iPad, etc.

Find more posts tagged with

Desktop

Mobile

Web

Sync

Insightful

Closed - Not for right now

Closed - Partially Delivered

Comments

Megan

Hey @hanser007, welcome to our Community!

Which computer did you use in order to create these folders? I'm asking because if you can see your content when you visit your account online, then it should be visible on your mobile, and iPad too. Is it possible that you're using a different Dropbox account on some of your devices?

Keep in mind that your devices sync directly with the Dropbox website, not with each other. To find where the problem lies, start by checking each computer and mobile you use to access Dropbox. Feel free to have a closer look at this Help Center article.

Lastly, is it possible that you’re using selective sync? If that's the case then some folders may not appear locally on your PC.

Let me know more, and we'll take it from there!

itahoki

Had the same — everything shows on the web, but my Explorer/Finder looked empty. For me it was a combo: my phone was logged into a different account, some folders were online‑only (they had a tiny cloud icon and weren’t downloaded), Dropbox on the PC was paused for ages, and one folder was a shared one I hadn’t actually accepted. Switched the online folders to local and resumed syncing — suddenly everything reappeared.