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Can I recover empty (0kb) documents on joint Dropbox account?

Hello Community

At my old firm we had a dropbox account as the shared document server.

When we merged with another company I was removed from the account but the local Dropbox remained and I had access for some time. Now (2 years later) I can see all file names, but they are at 0kb) so empty files.

Somehow important files seem to have been deleted at some point (we are not sure when) from he active accounts and the folder is empty. I however can see these empty files in my incactive dropbox but no data in them.

Can these potentially be recovered? If so, how would we go about this?

Thanks!

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Sarei

Well, let me tell you, after hacking in as one of the still active accounts (with that account holder sitting next to me) I found the files in the trash when searching 'custom' dates and going beyond the maximum 12 months listed. Turns out the files were deleted just over a year ago. I'm restoring and then making a local copy.
Phew.
Thanks for your help!

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Walter

Hey there @Sarei - thanks for joining the Dropbox Community!

Can you please clarify if the Dropbox account still exists and if you're able to log into it via a web browser to search for your missing files or if you're just seeing a local Dropbox folder from a previous install of the Dropbox desktop app?

This would help us assist further.

Sarei

Hey Walter
Yes, the account is still active (just not for me to save on cost) but we still have this account and can log in.

Walter

In that case, I'd recommend logging into the account and searching for your missing files there @Sarei. Note that you can start from the deleted files page and also the events page.

Let me know what you find!

Sarei

Walter

Glad I could help @Sarei - let us know if anything else comes up!