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Child Item

Dropbox not authorizing access properly for third party app.

ZachF

Application Affected
Dropbox web app on phone
Device
Pixel 7
Operating System/Browser (if using the web)
Windows 10 when on PC

Question or Issue
Hello. I'm having a unique issue with Dropbox. I am trying to connect an app called War ****** to my phone. The app uses Dropbox to sync between phone and PC. When I connect war ****** to Dropbox on my PC, it works first time, never any issues. However, it refuses to authenticate on my phone. I go into war ******, I click authenticate app, it takes me to my web browser, I have to click allow twice and then it will get stuck infinently laoding and eventually time out and the page will say I have no internet access despite having it. When I go into connected apps after this, it will show that war ****** has been connected in drop box with full permissions, however on the app side, it won't have synced with dropbox.

I have tried multiple different web browsers (opera, chrome) I have cleared war organs app cache, my browser cache, google plays cache. I have reinstalled the app multiple times. I have disconnected the connected app multiple times. I am really stuck as to what to do. I don't use any other apps to testt if it's a Dropbox or app issue, but I'm assuming it's a Dropbox issue because my PC is fine

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Mobile

Third Party Integrations

Accepted answers

Rich

ZachF wrote:
If I go into my connected apps after this, drop box does actually appear as a connected app, but when I go back into war ******, it hasn't synced my files across so it's failing to authenticate properly.

This sounds like Dropbox is acting as it's supposed to, and authenticating the request, but War ****** is failing to handle the response correctly.

I say this because you can see that Dropbox has authenticated War ****** in your list of apps. Dropbox has done its part. War ****** is apparently not handling the response properly.

You'll probably need to contact the War ****** developer for assistance with this. There's very little that Dropbox can do when dealing with third-party applications. It's up to the developer of the third-party app to handle issues with the authentication and connection process as they're the ones that programmed it into their app.

All comments

Megan

Hey @ZachF, welcome to our Community!

Can you walk me through the steps that you followed in order to connect War ****** to Dropbox?

When you access your account online, and then try to locate the third-party app in the Dropbox App Center are you successful?

Feel free to send me a few screenshots if you have any, in order for me to have a visual of the situation you described.

Keep me posted, and we'll take it from there!

ZachF

So I can't find it in the app centre. I'm unsure why, but it doesn't come up, despite it being linked on my PC and it also shows that it is connected on my phone, but doesn't sync in the app because it's not authorising properly.

I will include some screenshots. I know that it says under war ****** that I need to reinstall the app, that's a seperate issue that I can fix.

ZachF

It won't let me add photos for another unknown reason. But from war ******, I click a button and it takes me to Dropbox to authenticate and connect to my account so I can share the files from my PC to my phone, and when I click allow it just sits there loading until eventually timing out

ZachF

I can't actually find war ****** in the app center, but it does exist, because my PC is connected to it and it does come up as connected on my phone, even though Dropbox isn't authenticating properly on my phone. I can't actually include any photos because it won't let me. I'm clicking on them and they just aren't being sent, and my last reply also deleted itself lol.

But as I described above, I go into the war ****** app on my phone, I click the authenticate with Dropbox button, that'll take me to the Dropbox web app and then I hit a button to allow it, and then it won't do anything and eventually time out.

If I go into my connected apps after this, drop box does actually appear as a connected app, but when I go back into war ******, it hasn't synced my files across so it's failing to authenticate properly.

Megan

Hey @ZachF, thanks for the added info!

If you could also send me a few screenshots, I'd definitely appreciate it. I would like to see how it appears to be on your end.

One more thing: when you access your connected apps online do you see "War ******" there?

ZachF

I have changed to my PC so I can send images. Yes, I see War ****** in connected apps, however, the app isn't actually connecting to Dropbox as it won't move past authenticating. I know it says war ****** needs to be reinstalled, that's a separate issue I can fix and isn't changing the authenticating issue. Below is a screenshot of this.

This is what I see in War ******. I click the enable button and I get taken to Dropbox's web app.

Im greeted by this in my browser. I click allow and it will be stuck like this for a couple of minutes until the following image pops up.

Walter

Have you tried disconnecting it (preferably after reinstalling the War ****** app) and trying to connect it again @ZachF?

ZachF

Yes. I've tried every possibility with disconnecting and authenticating, including disconnecting from my PC and trying to let my phone connect first. I've uninstalled the app, tried clearing caches and other browsers

Walter

Can you maybe change your device's default web browser and try again @ZachF?

ZachF

I have done this as well. I changed my default to chrome, was unsuccessful authorising. I tried unlinking and having chrome be my default, still no success

Jay

HI @ZachF, as it's trying to access the localhost, 127.0.0.1, this means it can't access the site that is hosted on your phone, since that IP address is only for the current device.

Have you tried contacting the developer of the app for further assistance on this matter?

Rich

ZachF wrote:
If I go into my connected apps after this, drop box does actually appear as a connected app, but when I go back into war ******, it hasn't synced my files across so it's failing to authenticate properly.

This sounds like Dropbox is acting as it's supposed to, and authenticating the request, but War ****** is failing to handle the response correctly.

I say this because you can see that Dropbox has authenticated War ****** in your list of apps. Dropbox has done its part. War ****** is apparently not handling the response properly.

ZachF

Alright. I will get into contact with the app developer to see if they can give me some assistance. I assumed it was on dropboxes end as my PC would connect perfectly fine and only my phone wouldn't connect. Thank you all for you help

Megan

Hey @ZachF!

Don't hesitate to share any updates with us. If you need something else, please let me know and I will be more than happy to help every step of the way.