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Cannot play offline .mp3 files on Android

This is related to Dropbox on three different android tablets, 2 Samsung, one other

Android versions 14 and 15. Dropbox is the latest version from Play Store

mp3 files are played in the Dropbox default mp3 player when clicked. This works correctly for mp3 files in the cloud

However: -

Make the mp3 files available off line and the default player wont play the file. The player opens, but the 'play' button is ineffective and the music duration box shows --/--.

The same offline files can be played with third party apps using the "Open With" dialog .

This is a new problem as of Oct 27th 2025. Off line files have always played correctly up to now

I prefer to use the default player as it has the features I like.

MIG

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Hannah

Hi there, @MalcolmGillott, thanks for bringing this to our attention.

Can you let me know the exact version number of the Dropbox app that is giving you this behavior?

Have you uninstalled-reinstalled the app to see if it helps at all?

Thanks in advance!

SteveHope

Hello Team I also have exactly the same problem of not being able to play offline .mp3 android files on different devices from the same time.

I also prefer to use the player because of its convenience

MalcolmGillott

@Hannah

Dropbox version on the android tablets is 448.2.8, updated from the Google Play Store

Uninstall then re-install does not fix this issue - tried on 2 different Samsung tablets

Thanks

MIG

MalcolmGillott

Dropbox version number is 448.2.8

uninstall / reinstall does not fix the issue. Tried on two tablets

MIG

Jay

Hi @MalcolmGillott, thanks for the info. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.