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Referral shows as ineligible. What can I do?

Jknight

I have referred few friends to dropbox, but none of them are eligible.

Please help to solve this.

Thank you

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Rich

Jknight wrote:
I have referred few friends to dropbox, but none of them are eligible.

Have they installed the Dropbox application on a unique computer? That would be one that has never had Dropbox installed before. Mobile devices don't count. They also need to verify their email address. Refer to this article for more information.

Megan

Hey there, @Jknight, let's see what we can find about this!

Just to add to what @Rich already suggested, did they create a brand new Dropbox account?

You can also check this section of Help Center for more info and this FAQ right here.

Let me know, and we can take it from there.

Nancy

Hey @Jknight! Were you able to resolve this in the end?

Let me know, if you need further assistance.