Hello,
I have at least 4 people that have accepted and downloaded DB from my invitations. AFTER they did, DB suddenly marked them as ineligible. I want my space. Please help.
Hi @Queen22, let's see what I can do to help!
I just sent you an email, in order for us to have a closer look into this. Respond back to me, and we'll take it from there.
Cheers!
@J23 wrote: The laptop has previously had dropbox as it's a shared device.
The laptop has previously had dropbox as it's a shared device.
That would make it ineligible as each referral must install Dropbox on a unique computer (one never having Dropbox before).
Nekojin wrote: After completing this, I log back into my account to check the referral status, and it says "inelegible"
After completing this, I log back into my account to check the referral status, and it says "inelegible"
Its inelegibe because of the fact you havent met the requirements of the promotion - which is that it is installed on to a unique computer. As you have uninstalled your own Dropbox and installed theres and then uninstalled again it doesnt meet that requirement. This has been in for a long long time to prevent abuse.
Hey @renatomichel, I just sent you an email.
I'll be happy to look into this with you. Reply back, and we'll take it from there.
Thanks!
Hey @K0n63n - thanks for using Dropbox and sorry to hear you're having issues with this.
I've just sent you an email to have a further look internally, so please take a glance at your inbox and we'll take it from there.
Hi there, @Richard36, let's jump right into this!
I'm happy to investigate further. I went ahead and opened a ticket on my end for you.
You should be able to check your Community-linked email address for my email. Reply back, and we'll take it from there.
Thanks a bunch!
Hey @SnailMango!
I just sent you an email, in order for us to have a closer look into this. Reply back to me, and I'll be more than happy to investigate.
Hey there, @BoomChakaLaka, let's see what we can find about this!
Just to clarify, did they install it on a unique computer? Also, did they create a brand new Dropbox account?
You can also check this section of Help Center for more info and this FAQ right here.
Let me know, and we can take it from there.
Don't they indirectly get bonus space from them signing up, not from ME signing up?
I simply sent her an invitation using the Referrals page on the Dropbox website; she was on a different network and picked up the resulting email on her laptop, clicked on the link and installed Dropbox. It should be that simple. What am I missing? What does the person invited physically have to do in order to stop going through this loop every time?
I am due to see that student again this Thursday. She did not download Dropbox from an App Store - I was watching what she did. Why would her device not be listed?
It feels as though Dropbox is unwilling to honour referral bonuses, by making the process as awkward as possible...
Hey @GregP1! After your students sign up to Dropbox and follow these steps, you should both get the additional referral space to your Dropbox accounts.
From what I understand, your student installed the Dropbox app, signed in with her new Dropbox account, and she still hasn't received the extra space. Correct?
Also, to clarify, this is the first time she’s installed the Dropbox desktop app on that computer. Is this right?
Let me know and we’ll go from there.
It was installed on a unique computer and a brand new Dropbox account.
Hi @BoomChakaLaka, can you also double check with them and make sure they’ve verified their Dropbox email address?
The student in question came round for a lesson this afternoon, with her laptop.
I got her to verify her email address by following those steps. She received an error message, saying "Something went wrong... An unexpected error has occurred, but don't worry - your files are safe and our team has been notified."
She (and the rest of my three recent introductions are shown on my referrals page) are still shown as as: "Waiting for Install"
This simply reinforces my impression that the referral system simply does not work.
Thanks for giving that a go! In general, the “Waiting for Install” error message can also appear if the recipients of the referral haven’t logged in to their desktop app, after installing it on their computer.
If they’ve all signed in to their desktop apps with the credentials of their newly-created Dropbox accounts, and you still see this error, I can log a ticket for you and investigate this further.
Thanks, Hannah. It didn't help much, as we have not found a good fix. Could you plz help?
Hi @ericdou, did the other user activate the referral while connected to the same network are your current desktop machine?
Yes, it was in the same household - in the same network I believe
Jay, do you have any good solution on this? Thanks a lot!
Hey @ericdou, I just sent you an email, so we can investigate this further.
See you there!
Hi, email addresses verified
Were you both on the same network when they accepted the referral? That often triggers the ineligible status.
I remotely logged in to help them install from another location
Hi Nancy. Yes- my student downloaded, installed and logged into the desktop app, but is still seeing the error message. Please log a ticket for me? Thank you, Greg
Hi
I have referred few friends to dropbox, but none of them are eligible.
Please help to solve this.
Thank you
Jknight wrote: I have referred few friends to dropbox, but none of them are eligible.
Have they installed the Dropbox application on a unique computer? That would be one that has never had Dropbox installed before. Mobile devices don't count. They also need to verify their email address. Refer to this article for more information.
Hi Team,
I’m writing to ask for help regarding the Dropbox referral program.I invited several of my company colleagues using my referral links, and each of them successfully:
Registered a new Dropbox account via my link;Verified their email addresses;Installed and logged into the Dropbox desktop application.
However, my referral page shows these invitations as Ineligible.We all work in the same company and use the same office Wi-Fi network, but each person has their own device and unique email address.
Could you please check if our same-network environment might have caused the system to flag the referrals incorrectly?
Cheers
Brandon
Hey there, @Jknight, let's see what we can find about this!
Just to add to what @Rich already suggested, did they create a brand new Dropbox account?
Hey @EKING99, I'd be happy to look into this for you!
It sounds like the fact that you're all sharing the same network might have caused this issue. However, in order to investigate further I went ahead and reached out via email.
Reply back to me, and we'll take it from there.
Apologies for the delay, @GregP1! I’ve now gone ahead and logged you a new ticket. Please reply to it, when you get the chance.
Hey @pink_light! Can you send me a few more details on what’s happened exactly on your end?
Hi @BoomChakaLaka, no worries!
I just sent you an email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there.
Hi - I assume that I should reply to Nancy with more details of this issue. (I'm not sure who "pink_light" is - another user encountering the same sort of issue?
The issue is as described earlier:
Using the referrals page on the website, I recommended Dropbox to one of my students, while she was here with her laptop, so I could see and make sure that everything was done right.
She had never installed or used Dropbox before. She was logged into a different network than me. She clicked on my referral link and successfully installed the App. However, she was listed on my Referrals Page as: "Waiting for Install"
She then came round for another lesson with her laptop. I got her to verify her email address by following the steps recommended by Nancy at 10:13pm on 27th October 2025. The student received an error message, saying "Something went wrong... An unexpected error has occurred, but don't worry - your files are safe and our team has been notified."
She (and the rest of my three recent introductions are still shown on my Referrals Page) as: "Waiting for Install"
Please can you sort this out?
Thank you,
Greg
Hi again, @GregP1! In order to investigate this internally (since we don’t have any account visibility on the forum and I can’t see any details on your Dropbox account, or the referrals you’ve sent here), you’ll still need to reply back to the email I’ve sent you.
The only thing I want you to forward me via email is a screenshot of your “Refer a friend” page, and I’ll check a few things in our system to see what we can do.
Hi, I've noticed that the latest referral in my Dropbox account is marked as "Ineligible", but I believe this may be an error. Is there any way to review the referral status and let me know if any additional information is needed from my side?Thanks
Hey @rostyslavudovenko - thanks for posting and referring your friends and family to Dropbox!
You can check the status of your referrals as outlined here.
Can you take a look and let us know if it helps at all?
Thank you!
Hey @Jknight! Were you able to resolve this in the end?
Let me know, if you need further assistance.
Dropbox PlanbasicDeviceHP G9Operating System/Browser (if using the web)Win10Question or IssueI recently send a referral link to two friends, inviting them to join Dropbox. I know both of them never used (nor registered to) Dropbox, but both of them are now marked as "uneligible". I do believe this is not the case: it is possible they showed your systems my same IP address, because in both cases they were using my WiFi at my office, which hides the internal clients' IP address and only shows a single IP address (NAT) to the rest of the Web. Can you kindly further investigate? Thanks.
Hi there, @paegas3, let's jump right into this!
