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I'm part of a Dropbox team, but it looks like I have a Basic account.

Jeremy1959

I (& a number of my colleagues) have a Dropbox sign-in because my company pays for & uses Dropbox for document storage. There is loads of space left on its subscription. However Dropbox seems to treat me personally as a customer with a basic account, rather than simply someone authorised to access my company’s account, given the email messages I receive from Dropbox about running out of space etc. How do I get Dropbox just to treat me (and my colleagues) as simply an authorised sign-in on my company’s account & not a customer? (I never put personal stuff on Dropbox given it would go in the company’s storage space.) Grateful for any assistance. Thanks, Jeremy

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Megan

Hi there, @Jeremy1959, welcome to our Community!

Just to confirm, you're getting messages that you're out of space, even though you're a member of a Dropbox team, right?

Is it possible that you're signed in to a personal account, and that you have two Dropbox accounts instead?

Have you been invited to join the team before, and when you joined with the invite, did you login to the account that was invited to the Dropbox team?

Could you confirm what plan you're on when viewing this page?

Keep me posted!

Jeremy1959

Many thanks for your prompt & most helpful reply Megan; it is much appreciated. I infer I ought to be a member of a Dropbox team but that I am not being treated as such. (I am shown as having a basic account on the subscriptions page.) I have only ever used my company email address to log in to Dropbox, & only to access company documents, so I cannot see how I can have two accounts. As to your last question, it was a sufficiently long ago for me not to have any recollection. I can only say I was authorised by the account administrator to access the company's account. Do you happen to know how I could at this stage switch to being a member of a Dropbox team? Thanks, Jeremy

Mark

Jeremy1959 wrote:
Do you happen to know how I could at this stage switch to being a member of a Dropbox team?

Your Team admin needs to send you an invite to the team and pay the appropriate licence fee for it.

Jeremy1959

Thanks for your reply Mark. Looking further into my account I can see I am a team member. I can only assume by being a team member DropBox automatically gives one a basic account. What is puzzling is that as I have stored nothing in it the space is almost all used up. But that’s another matter. Thanks once again.

Megan

Hey @Jeremy1959, thanks for the added info!

Is it possible that you're confusing being a member of a shared folder, to being a team member?

If you're seeing a Basic account then it means you're using an individual plan. You might want to contact the team's admin, or a member of the team and ask them to invite you to it using these steps.

Let me know more!

Mark

Jeremy1959 wrote:
I can only assume by being a team member DropBox automatically gives one a basic account. What is puzzling is that as I have stored nothing in it the space is almost all used up

Are you sure you arent part of a Team folder? Thats a different thing to a Team Account - its basically as @Megan said just a type of Shared folder.

If your account is basic you arent a Team member.

Jeremy1959

Life certainly is complicated Megan: shared folder/team member/basic account. It’s enough to send one over the edge! Anyway, your continued most helpful assistance is very much appreciated; thank you indeed. My only questions now are: 1. What drives the space usage of my personal basic account if I am just exclusively using a shared folder? 2. When my basic account is full what impact will it have on my ability to use further the shared folder? Should you happen to have the answers to these questions I shall be most grateful (& impressed). If not, many thanks for getting me this far; I understand a great deal more now. Best regards, Jeremy

Nancy

Hope you don’t mind if I jump in here, Jeremy.

Regarding your first question, you can visit your Plan page here and see what takes up space from your Dropbox account exactly. Keep in mind that any shared folders/files you add to your Dropbox account will use up its quota, the same way that your personal files do (you can also read more details about this in our Help Center article).

Now, if your Dropbox account goes over-quota, you may no longer be able to make edits to your shared folder, or upload any new files to it. In some cases, you may also temporarily lose access to it (as outlined here).

Jeremy1959

I am very pleased you have jumped in Nancy. This has further contributed to my understanding of what is going on. I am heading towards the view our company’s DropBox arrangements have not been set up properly & need revising. Thanks to you, Megan & Mark for your kind assistance.

Megan

Hey @Jeremy1959!

I'm here if you have any other questions. Wishing you an amazing week ahead. Thanks! 😇