Question or IssueI've referred a friend and the status says Ineligible, please help rectify.
Hey there, @BoomChakaLaka, let's see what we can find about this!
Just to clarify, did they install it on a unique computer? Also, did they create a brand new Dropbox account?
You can also check this section of Help Center for more info and this FAQ right here.
Let me know, and we can take it from there.
It was installed on a unique computer and a brand new Dropbox account.
Hi @BoomChakaLaka, can you also double check with them and make sure they’ve verified their Dropbox email address?
Hi, email addresses verified
Were you both on the same network when they accepted the referral? That often triggers the ineligible status.
I remotely logged in to help them install from another location
Hi @BoomChakaLaka, no worries!
I just sent you an email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there.
Thanks!
