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Dropbox referrals show as 'ineligible' when referring two people on different networks

I have referred two people to dropbox. One family member and one friend. One signed up in another country and another in a different household and different LAN. But their status show "ineligible" even after doing everything correct. Can this please be rectified to enable me to get the bonus storage for both people? Everything was done according to the rules.

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Jay

Hi @PKiefer, thanks for contacting us!

In order to look into this further, I've sent you an email.

Please could you reply to it when you get a chance?

In the meantime, if there's anything else we can assist with, feel free to reply back here.

PKiefer

I replied to the email.:)