Hello,
I have at least 4 people that have accepted and downloaded DB from my invitations. AFTER they did, DB suddenly marked them as ineligible. I want my space. Please help.
Hi @Queen22, let's see what I can do to help!
I just sent you an email, in order for us to have a closer look into this. Respond back to me, and we'll take it from there.
Cheers!
@J23 wrote: The laptop has previously had dropbox as it's a shared device.
The laptop has previously had dropbox as it's a shared device.
That would make it ineligible as each referral must install Dropbox on a unique computer (one never having Dropbox before).
Nekojin wrote: After completing this, I log back into my account to check the referral status, and it says "inelegible"
After completing this, I log back into my account to check the referral status, and it says "inelegible"
Its inelegibe because of the fact you havent met the requirements of the promotion - which is that it is installed on to a unique computer. As you have uninstalled your own Dropbox and installed theres and then uninstalled again it doesnt meet that requirement. This has been in for a long long time to prevent abuse.
Hey @renatomichel, I just sent you an email.
I'll be happy to look into this with you. Reply back, and we'll take it from there.
Thanks!
Hey @K0n63n - thanks for using Dropbox and sorry to hear you're having issues with this.
I've just sent you an email to have a further look internally, so please take a glance at your inbox and we'll take it from there.
Hi there, @Richard36, let's jump right into this!
I'm happy to investigate further. I went ahead and opened a ticket on my end for you.
You should be able to check your Community-linked email address for my email. Reply back, and we'll take it from there.
Thanks a bunch!
Hey @SnailMango!
I just sent you an email, in order for us to have a closer look into this. Reply back to me, and I'll be more than happy to investigate.
I'll see you there, @Richard36! 🙃
Hi there, @zmlekj!
Hi Megan, I have not received your email
Can you send it again?
Thanks
Hey @zmlekj!
Could you make sure that you're checking your Community-linked email address?
While you're at it, please make sure that you're also looking in your junk/spam folder, to ensure that my message didn't end up there.
Solution provided and Accepted
Thanks for the prompt response it is much appreciated.
Hey @Richard36!
Happy to see that your issue is now resolved!
If you need something else, please let me know and I will be more than happy to help every step of the way. Have a lovely weekend ahead,enjoy! 😊
Over the last few days, I have invited four people to use dropbox via the referral link, hoping to benefit from the referral bonus. Two of these invites were genuine: to other people who have seen me use dropbox and appreciated it's functionality. However, in each case, they clicked on the link, signed up, downloaded the app (onto a computer that has never had it installed before, I have read these forums) - and both times on my referral page it came up as ineligible.
So, I decided to test it out further, and used two of my burner emails. I have two old computers that again, have never had dropbox installed, so followed the same process and, again, ineligible.
Why does it not work? Which part have I missed? I thought the limit was 16gb, but it seems I've been capped at 4.25gb.
Hi @JamminJamjar, let's investigate further!
If a referral is showing as ineligible on the Dropbox site, then it should mean that the referral user attempted to activate the referral from the same network as yours.
Is this a possibility for the users when they activate that specific referral? You can also check this section of the relevant Help Center article for more info.
This will help me to assist further!
Hi Megan,
Thanks for getting back to me. One was at work on our office network, the other was at my house on my personal network. In each case, they used their own computer but yes, we would have been on the same network since I was with each person when they signed up.
Thanks for the article. I have read it and don't see any reason listed there why they would be listed as ineligible.
Thanks again!
Hey @JamminJamjar!
I'm going to need some account-specific info in order to investigate further. Therefore, I'm going to go ahead and send you an an email in order for us to have a closer look into this.
Reply back to me, and we'll take it from there. Thanks!
Hi Dropbox Team,
I invited two of my colleagues to use Dropbox. Both of them are new users who had never installed Dropbox before. However, it seems that since we are working on the same LAN, the referral status shows as ineligible.
This is quite discouraging, as I was hoping to invite more of my colleagues to use Dropbox together for our collaborative work. Could you please let me know if there is any way to change this status or make the referrals eligible? Thank you very much for your time and help.
Best regards,
Welcome to our forum, @TaoChen! Hope you're doing well.
To clarify, your colleagues clicked on the referral link you sent them to create a Dropbox account, before installing the desktop app on their devices, correct?
Basically, I want to make sure that they’ve followed all the steps outlined in our Help Center article here.
Let me know, and we’ll check this further.
Yes, the accepted the invitation, created a Dropbox account and then installed the app. It happens twice. But two years ago, I invited other two colleagues, the referrals are successful. please check! thank you in advance.
I see, thanks for clarifying that! I’ve opened a ticket for you in the meantime.
Please check your email address’s inbox, when you get the chance, and I’ll further help you via email.
I've invited a new member to Dropbox and created an account, but did not receive the Dropbox referral 500MB?
What does http://www.dropbox.com/referral_status show?
Note that they need to have download and installed it to a desktop device. Mobiles do not count.
Dropbox PlanBasicDeviceAsus LaptopOperating System/Browser (if using the web)Windows 11Dropbox App Version (if using the app)No settings or About section option available in Dropbox Windows app
Question or IssueAs previously explained, I refer DropBox to my students. Because of the awkwardness of obtaining the earned space, I use the Refer a Friend option on the website while the student is being taught here, so I can see and guide what they do. To get round the 'same network' issue, because I have two networks here - a main network and a repeater network, in order to avoid disqualification I ensure that we are logged into different networks. I watched them click on the referral link, download and install the app, but their status is still shown as 'Waiting for Install'. If Dropbox really wants to encourage referrals, please could the process for release of earned be made more straight-forward and simple?
GregP1 wrote: I watched them click on the referral link, download and install the app, but their status is still shown as 'Waiting for Install'.
I watched them click on the referral link, download and install the app, but their status is still shown as 'Waiting for Install'.
Are they installing on a desktop computer? Mobile devices such as iPads and mobile phones do not count towards the referral scheme.
They are installing on a laptop
Have them check at http://www.dropbox.com/account/plan to see if they got the bonus space from you signing up?
And if they can see the device (computer) at http://www.dropbox.com/account/security its worth noting as well that Surfaces or devices where you download from an App Store dont count, it has to be full client.
Hi
I have referred two people to dropbox. One family member and one friend. One signed up in another country and another in a different household and different LAN. But their status show "ineligible" even after doing everything correct. Can this please be rectified to enable me to get the bonus storage for both people? Everything was done according to the rules.
Hi @PKiefer, thanks for contacting us!
In order to look into this further, I've sent you an email.
Please could you reply to it when you get a chance?
In the meantime, if there's anything else we can assist with, feel free to reply back here.
Afternoon,
One of my referrals indicates as "ineligible" under my profile.
Could Dropbox please contact me via email to discuss and rectify?
Much appreciated
Hey @EMol1 - thanks for posting on our Community and happy Friday!
If you made sure that your referral isn't using the same computer as you and that they don't have a Dropbox account already, I'll be happy to send you an email to investigate further.
Just let me know here and we'll take it from there.
Mark:
Yes, it has been downloaded and installed on a desktop device.
The status says ineligible
FYI
Hey @ericdou, thanks for the update here.
I'd suggest taking a look at this FAQs page, with some info about referrals, common causes of the issue you're facing and possible fixes.
Let me know if it helps.
Question or IssueI've referred a friend and the status says Ineligible, please help rectify.
I replied to the email.:)
Hey @EMol1, I hope you're doing well!
A quick follow-up to our last message! Let us know if you still need assistance or if everything is working as expected.
