Child Item

It takes a while for my Android to upload my camera roll

So it looks like dropbox doesn't immediately upload my camera roll. It usually takes several hours but sometimes it never seems to happen. I read the help guides about battery optimization for Android but the settings are way different on my end. I just don't know what I'm doing wrong.

Find more posts tagged with

Camera Uploads

Mobile

Android

Agree

Comments

Mark

It should be almost instant.

Does it upload if you manually uploaded a file? Are you on WiFi or cellular?

cosmicmadman

Manual upload works. I enabled only upload over wifi.

Jay

Hi @cosmicmadman, thanks for messaging the Community!

Could you try disabling camera uploads on your phone, and then re-enabling it to see if this helps?

Keep me updated with any progress!

cosmicmadman

disabling then reenabling seemed to work once. so far, it still hasn't uploaded other new pictures i took after that. i'm almost sure this is related to the battery optimization thing where it keeps working in the background. but i'm not sure where the dropbox part is. or maybe the interval is different if i select "backup.... new photos only", or "continuous camera uploads"

Jay

New photos only means that from the moment you enabled it, only new photos would be uploaded, so and photos taken before that time wouldn't be uploaded. It wouldn't make any difference to the interval when using that one or continuous camera uploads.

Each version of Android and device might show a different method for battery optimization, so you might need to check with the device manufacturer on where to see this in the settings.

cosmicmadman

I change it to upload all photos. And I found out the battery optimization for dropbox is unrestricted. Took more photos. Nothing gets uploaded. So there's clearly something wrong and its likely not my fault.

Megan

Hey @cosmicmadman!

Would you mind clarifying your OS, along with the version of the Dropbox mobile app that you're using?

Can you include a screenshot of the Camera Uploads settings in the Dropbox app along with your Dropbox permissions settings?
(Note: These are settings for your device, not the Dropbox app.)
On Android, find this by opening system “Settings” and finding “Dropbox” in the “Apps” section.

cosmicmadman

Windows 10, dropbox 422.2.2
not sure why the OS matters, I'm just using the dropbox website with Firefox.

Nancy

Hi from me as well, @cosmicmadman! I believe Megan was referring to the OS version of the Android device you have this issue on.

cosmicmadman

Android 13

Jay

Is your phone constantly connected to your WiFi network, as it appears that you have cellular data disabled for the camera uploads feature?

Nancy

Do you still need our help with this, @cosmicmadman? If yes, please try Jay’s previous suggestion and let us know how it goes.