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I've sent referrals to my colleagues, but they've been marked ineligible.

Hi Dropbox Team,

I invited two of my colleagues to use Dropbox. Both of them are new users who had never installed Dropbox before. However, it seems that since we are working on the same LAN, the referral status shows as ineligible.

This is quite discouraging, as I was hoping to invite more of my colleagues to use Dropbox together for our collaborative work. Could you please let me know if there is any way to change this status or make the referrals eligible? Thank you very much for your time and help.

Best regards,

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Nancy

Welcome to our forum, @TaoChen! Hope you're doing well.

To clarify, your colleagues clicked on the referral link you sent them to create a Dropbox account, before installing the desktop app on their devices, correct?

Basically, I want to make sure that they’ve followed all the steps outlined in our Help Center article here.

Let me know, and we’ll check this further.

TaoChen

Yes, the accepted the invitation, created a Dropbox account and then installed the app. It happens twice. But two years ago, I invited other two colleagues, the referrals are successful. please check! thank you in advance.

Nancy

I see, thanks for clarifying that! I’ve opened a ticket for you in the meantime.

Please check your email address’s inbox, when you get the chance, and I’ll further help you via email.