Child Item

I can't dismiss or skip the "Get Help" rocket tutorial on the Dropbox website.

Device

(Lenovo IdeaPad Slim 5)
Operating System/Browser (if using the web)

(Windows 11, Firefox 143.0.4)

Question or Issue

I recently created a new Dropbox Basic account for work purposes, and whenever I log in via the web interface, I see a small black box with a rocket icon in the lower-left corner. It invites me to complete a “First Steps” or onboarding checklist.

The issue is that there seems to be no option to dismiss or skip this tutorial. Clicking the box only opens a list of suggested actions (like sharing a folder), but I can’t mark them as completed manually or close the checklist.

Since I’ve been using Dropbox for over ten years, this tutorial is unnecessary and mostly just takes up screen space. Could you please provide a way to dismiss or permanently hide the onboarding rocket for experienced users?

If this isn’t currently possible, I’d appreciate it if you could forward this as feedback to the design team — I’m sure many long-time users who create new accounts for work or collaboration are running into the same annoyance.

Thank you for your help,

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Closed - Not for right now

Comments

Nancy

Thanks for your post, @sali_CPH!

Can you send me a screenshot of the “First Steps” guide you keep seeing on your Dropbox web account?

I’m guessing that you’re also seeing it on a different browser/incognito window, and you’re not able to dismiss it there either. Is this right?

Keep me updated, and we'll go from there.

sali_CPH

Sure, here it is.

It tells me to connect my devices. But I already connected my devices from my other Dropbox account (which I primarily use). My employer just assigned me a second one, and I have a temporary contract (2 years), so I don't plan on switching primarily to the second one on my devices, just to move everything back to the first one.

But I can also not tell the interface that I wish to not connect any devices to this account.

Walter

Have you tried clearing your browser's cache and/or using another browser since you first noticed this @sali_CPH?

sali_CPH

Not yet, but it seems to be a fixed coded feature which should appear independently of the browser.

Or is it actually intended that one can manually check the three boxes or click some "dismiss" button?

Walter

Yes, you're right @sali_CPH - I just gave it a go too and got the same results as you. I'll be passing your feedback on to the team and you can let us know if you have anything else to add as well.

In the meantime, if you're unable to complete these steps to remove the tutorial, you can try hiding the sidebar instead.