Child Item

Dropbox Paper images aren't loaded on the web

Device Thinkpad X1 Carbon 2016
Operating System/Browser (if using the web)

Windows 10
Dropbox App Version/Browser Version

Chrome: Version 140.0.7339.185 (Offizieller Build) (64-Bit)

Edge: Version 140.0.3485.94 (Offizielles Build) (64-Bit)

Description

Many images (~30%) in my dropbox paper document are not loading anymore. It concernc various dropbox paper files. Even if I click on the link, they do not open anymore. I am sure all of these pictures were uploaded correctly! They are usually screenshots that I have copy + paced into the document. This is very frustrating and a very big issue. I would have thought dropbox paper is more reliable!

Screenshots

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Accepted answers

Hannah

Hey everyone, this issue appears to be resolved!

Let us know if you're still having problems.

All comments

Jay

Hi @pfahrun, thanks for bringing this to our attention.

How many Paper documents on your account are experiencing this behavior?

How did you add the images to those Paper documents?

This will help me to assist further!

antozanini

This is the error as reported here:
All Markdown exports of Paper docs no longer show images | The Dropbox Community

The problem is that the DNS A records for the attachments.dropboxusercontent.com domain (the domain the images link to) no longer exist. That causes issues with the image upload feature, too.

Following for a solution, as this is a bug all Dropbox Paper users have.

antozanini

This is the same error as reported here:
https://www.dropboxforum.com/discussions/101001012/all-markdown-exports-of-paper-docs-no-longer-show-images/848241/replies/848276

The problem is that the DNS A records for the attachments.dropboxusercontent.com domain (the domain the images link to) no longer exist. That causes issues with the image upload feature, too.

Following for a solution, as this is a bug all Dropbox Paper users have...

Jay

Thanks for the info, it might be worth looking at that thread to see if there's any update on this matter.

antozanini

No updates, unfortunately...

The issue is still there and affecting all Dropbox Paper users. Basically, we can no longer export images from Dropbox Paper documents (old and new ones) and the image upload feature is very buggy, too.

Even if the DNS A record for the attachments.dropboxusercontent.com domain is restored, it will take a couple of days for propagation. Hope this is fixed soon by the team!

habdams

I come back to paper after a while and images of proof of work done years ago are completely inaccessible. @pfahrun, have you had any help form the dropbox team, I also have this issue.

Walter

Hey @habdams - when you say that your images of proof of work are completely inaccessible, can you elaborate a tad for us? Are you getting any particular errors perhaps and is this affecting all of your Dropbox Paper docs, some or just one?

habdams

@Walter Something like this:

Walter

I see, thanks for the screenshot @habdams - much appreciated.

If this persists after clearing your browser's cache and on another browser, preferably with no extensions or plugins running, please let me know and I'll send you an email to have a further look internally.

meoliver11

I'm also facing this issue and have tried the solutions recommended above with no success. Roughly a third of all my images are now inaccessible. In some cases, all images from an entire document are gone. This has wiped out seven years' worth of work. I've attached screenshots of just one document below, but it's present across all my documents. If anything can be done to restore these images, I cannot overstate how grateful I would be.

Walter

Hi @meoliver11 - thanks for bringing this to our attention.

Since this seems to be affecting all of your Dropbox Paper docs, I've just gone ahead and sent you an email to have a further look internally at this point.

Whenever you get the chance, please take a look at your inbox and we'll take it from there.

antozanini

Note that the error affects all Dropbox Paper users worldwide, regardless of their location or the client they are using.

I am a software engineer, and you can verify this by checking that the DNS A record for the attachments.dropboxusercontent.com domain (the domain used by Dropbox Paper for image uploads) no longer exists.

The solution is to inform the team about this issue and restore the domain.

pfahrun

Dear Walter. I cleared the browser cache and used a different browser (edge) + inkognito and nothing helped. It is a really big deal. It is like hundreds of word files you composed are missing suddently 30% of its content. This really makes me question if it is a good idea to compose important documents in dropbox paper - it is a real issue for concern!

I also opened a tickets: #25626833

I hope this is fixed soon. It is a real mess!

Phoebeeee

Hi @Walter, I encountered the same issue, many previously existing images on my dropbox file "Couldn't load preview". In addition, I cannot upload new images, it immediately shows "Couldn't load preview" after I upload any photo. This issue exists across all of my dropbox files and many of them are very important for me. I've tried using another browser to open dropbox but nothing changed. Could you please help me.....

luiska

Hi,

All my lesson notes and handouts of the past 5 years are suddenly missing images. Today when trying to update lesson handouts with new screenshots also immediately resulted in the "Couldn't load preview".

Same if working on the document in Edge or Chrome.

Hope you are working on this.

Phoebeeee

Hi Walter,

I'm also facing the same issue -- some images across all my files shows "Couldn't preview" and even if I download the file they are not there. I've tried to use different browsers to open my file but nothing changed. Meanwhile, whenever I upload a new image, it shows ""Couldn't preview" as well. I have several over 10,000 words documents with images facing this issue, and I really need your help. Here is my screenshots:

pfahrun

Now the issue is even worse. I can't add any new picture to Dropbox Paper documents. It is uploading the file but within a second it is gone. Within a second it shows "Can't show image'; Clicking on the link it leads to a website, which can't be reached.

This is a major **bleep**-up.

antozanini

I'm experiencing the same issue 😅.

As long as they do not fix the domain issue, this problem will persist...

Phoebeeee

Same here! Hope it could recover soon......

pfahrun

I can't tell you - I have hundreds of dropbox paper documents. I would say 80 to 90% of the documents I am opening are experiencing this problem. If this problem persists you deleted tons of my own intellectual property!

Sorry to say this but it is pretty much like hundreds of your word files stored on you system and composed over years are suddenly unusable because all tables, graphics etc are deleted. Fixing this should be a an ultra high priority ticket!!!

That is how files look now!

Hannah

Hey everyone, thanks for taking the time to let us know about this issue.

The team is aware of the problem and are working on a fix as we speak.

We'll make sure to update this thread when we know more.

Apologies for any inconvenience this might have caused.

Markvonspark

It's beginning to work again. Just in time (for me …). Thank you!

Hannah

Hey everyone, this issue appears to be resolved!

Let us know if you're still having problems.

antozanini

Solved for me! Thanks!

pfahrun

seems solved.

luiska

Yep. Seems to be working.