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"We’ve suspended your sharing activity" error when trying to share content

dodzison

I am unable to share files due to suspension for violations which have not being communicated to me. Please help to restore my sharing ability

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Developer

Accepted answers

Hannah

Not a problem, @pmazz!

I just sent you an email, so we'll continue there.

hello-world-123

Dropbox support resolved my problem in a timely manner. I was indeed banned from creating sharing links, probably due to a virus detected in the past within my files.

Great support experience, thank you

Mark

kempec wrote:
removed any content that I might have shared in the past accidentally that could have triggered this.

That isnt enough to remove the block I'm afraid. You need to contact Dropbox support after you have done this via http://www.dropbox.com/support to get unblocked.

All comments

Mike72UK

Device

Redmi Note 13 Pro 5G
Operating System/Browser (if using the web)

Android
Dropbox App Version (if using the app)

Chrome browser
Syncing Status

("Up to date", "Syncing Paused", "Syncing 3 files" etc.)

Question or Issue

I haven't used my Dropbox account in years. I'm trying to do some work with ChatGpt on an app I had built several years ago. Chatgpt suggested I uploaded the code for my app to Dropbox and shared the link so it can make some changes to my code. I uploaded the file today, but I'm unable to share and get the message saying sharing has been suspended on my account.

Just to be clear the file I'm trying to share belongs to me, it's code for an app that I own and created. Please help asap. Filename 6.aab

Rich

Mike72UK wrote:
... I'm unable to share and get the message saying sharing has been suspended on my account.

Start here:

https://help.dropbox.com/share/banned-links

Mike72UK

Thanks Rich but that was the first thing I saw when it told me sharing was suspended. Unfortunately it doesn't answer my question. I think Dropbox thinks the file which is for my app maybe copyrighted but obviously it's not as it's my own app. Hopefully someone from Dropbox can look at the file and remove the suspension so I can get on with work and share it.

Nancy

Hey @Mike72UK, sorry to hear that happened.

Whenever you have the chance, please check your email address’s inbox and reply back to my email; I just logged a ticket for you.