i try 1 month with 3 tb and yesterday i cancel . but today i saw that paypal charge me 19.90 .by my mistake i change it to yearly and unfortunately i confirm it. can i make refund ; i don't need any of the big plans now .
Hi @georho31, thanks for posting today!
As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link.
From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.
Once you get a ticket ID from the automated response, which is sent via email in a few minutes, please let me know the number here so I can locate it in our system!
Hey @georho31!
Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.
