Child Item

How can I delete a team folder from my Basic account, when the admin isn't available?

Question or Issue

I have a free basic account that used to be paid 5 years ago and way more than 2GB of data. I am trying to delete a large folder administered by a company I used to work for that no longer exists. I tried all the tricks I learned in the help but I cannot get rid of it. It says 'Only dropbox admins can delete team folders. To stop it from syncing with this computer, use selective sync'. I do not believe it has been synced for 5 years and I don't have that option when I right click. Any suggestions anyone? Or do I just cancel the account and open a new one?

Find more posts tagged with

Delete

Dislike

Accepted answers

JodyEagen

Thank you. I did not go that route because it would not seem to let me off the 'upgrade now' page. As a novice user (and that was 6 years ago) I did not know how to get the page to delete things. Somehow it magically appeared and all are deleted.

All comments

Nancy

Thanks for your post, @JodyEagen!

Since you mention selective sync in the error message you’re receiving, is it safe to assume that you’re trying to delete this folder via your desktop app? If yes, are you also getting an error when attempting to delete it directly via your Dropbox account online?

I’d also appreciate a few screenshots of the error message you’re seeing on your end, and the options available when trying to delete the folder.

Give me a nudge, once you have more details.

JodyEagen

Hannah

Thanks for the update on this, @JodyEagen.

I'm glad you were able to resolve this in the end and if you need anything else, just give us a shout.

Have a great weekend!